Inbound Marketing Summit 2010: Reflections on the Past Year and Where We Are Now

Posted on October 26, 2010. Filed under: Communications, Content, Human Business, Inbound Marketing, Internet Research, Internet Traffic, Jazz, Marketing, Public Relations Marketing, Social Media | Tags: , , , , , , , , , , , |

This post reflects on the past year, on the anniversary of this blog. It also looks ahead to how we can each do something new to positively influence our businesses and our lives. A fitting musical post for the topic is Cole Porter’s “From This Moment On” swung by the late, great and gorgeous Lena Horne.

It’s taken me two weeks to finally put down a post about the Inbound Marketing Summit 2010 (IMS10). I’ve already written about the highlights for my upcoming “Working the Web” column in the Fairfield and Westchester County Business Journals. And a video interview I did at IMS10 with Chris Brogan will be posted on the Journals’ website — www.westfaironline.com.

But what I reserve for you, my blog readers, is always a more personal take on things. And I must admit that my reflection on IMS10 is as much a reflection on my past year in business.

Brian Halligan of Hubspot & David Meerman Scott

Top speakers at IMS10

When I attended IMS09 – exactly one year ago — I was an enormous sponge trying to suck up enough knowledge to offer clients credible advice about how to build a web presence and put it to work in support of their business goals. This year I can point to a bunch of success stories – with others in the works.

This year I’m no longer a ‘newbie’. Back in June I wrote in “Working the Web” about what I perceived as the need to connect the dots between the online and offline worlds, as well as our global and local presences. Turns out this was a major theme offered by a number of presenters at IMS10. In one short year, I’ve gone from apprentice to trend setter. This is by no means a self congratulatory statement. Rather it points up the fact that we’re in a new world and everyone’s figuring it out together. No one’s more expert than me. Or you.

There’s only one thing I can say with solid certainty about the new age of marketing and PR: There’s opportunity in them thar hills, my friends. It’s worth taking a deep breath and jumping in. It’s really worth ditching your Yellow Pages ad (finally, please!!) and investing that budget in a website that incorporates the option for a two-way conversation.

Figure out how to find your stakeholders online. It’s so easy you won’t believe it! Then offer them your talents, experience, advice and the passion you have for your business. Do you think they’ll be attracted to that? You can lay a sure bet on it. Once you attract them, talk to them. Listen to them. You’ll build a relationship that leads to business. This stuff works. Here’s a case in point.

A recent client insisted that he didn’t need his company’s new website optimized for search engines because that’s just not how they get their business. It’s all through referrals. That’s great, but I couldn’t believe that there weren’t other opportunities they could tap into using their site.

The client humored me when I told him I couldn’t in all good conscience create a new website without some keyword research and at least basic meta data optimization. PS…Several months later the site is coming up on page one of Google results for important keywords. For certain terms they’re number one and two on page one.

Guess what? They’re getting business from their website!! One reason – beyond my fabulous optimization prowess ;-} – is that few in their industry are doing anything to come up on searches. We’re at a moment where you can still be among the first and the few. All you have to do is do something.

Look, we’re still in a fear-based business climate. But as someone who totally evolved and rebuilt her business in the midst of one of the worst economic climates in our lives, please believe me when I say, “Do something new.” Invest a little in your business marketing – especially online. Do it with some real strategy in mind. Go out to an event or two and listen to what’s going on. Do a Twitter search on a hash tag subject of interest to your business. (Don’t worry. I’ll discuss hash tags next post and some interesting new developments around them.)

Check progress. Connect with some like-minded people. Get energized. That’s what IMS10 did for me.

What’s happened in your business in the last year and how are you re-energizing for the year to come?

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Spanning the Online World: From Exaflood to the Digital Divide to Public Policy

Posted on November 16, 2009. Filed under: Inbound Marketing, Internet Research, Internet Traffic, Jazz, Social Media, Uncategorized | Tags: , , , , , , , , , , , , , , , , |

https://newprwordsandmusic.files.wordpress.com/2009/11/01-waters-of-march-aguas-de-marco-2.mp3

Late last week I attended a seminar that blew my mind on several levels. It was titled Connecticut and the Future of Broadband: What to think about Net Neutrality, Bridging the Digital Divide and are we really ready for the “Exaflood”. The event was conceived and presented by the Connecticut Technology Council, a high-powered group that is firmly in the lead when it comes to supporting technology innovation in my state.

 I’m going to blog about this seminar more than once, starting with an overview now and an introduction of the three panelists. They were:

  •  Bret Swanson, Senior Fellow & Director, Center for Global Innovation; President Entropy Economics, LLC. Bret blogs at www.bretswanson.com and I encourage anyone interested in the future of the web to make a beeline.
  • Curtis Hill, Director, Concepts for Adaptive Learning. Curtis retired as a Hewlett Packard exec to start a non-profit engaged in bridging the digital divide, one teacher at a time, one parent at a time, one child at a time. Learn more at www.eachchildlearns.org.
  • Jeff Blodgett, Vice President of Research, the Connecticut Economic Resource Center. Go to www.cerc.com.

 Ironically, the meeting room turned out to be the only one in the conference center not equipped with Internet access. And one of the moderators who was to dial in from a hotel on the West Coast was unable to attend due to a power outage. These glitches reminded us that technology isn’t perfect and that we’re all still human – a happy consequence. We all flexed, and the morning powerfully engaged us nonetheless.

 Mindblow #1 came with Bret Swanson’s presentation that compared a 2008 visionary study he was involved in with a recent two-year study of global Internet traffic and usage by Arbor Networks and the University of Michigan. The latter pretty much confirmed the predictions of Swanson’s study. Just to highlight…Internet traffic has grown 45% in the study period. The Arbor study analyzed 264 exabytes of global Internet traffic to reach conclusions on everything from which ISP’s have gained enormous ground (Google and Comcast) to what traffic will look like in 2015 – wow!

 Before the seminar I didn’t even have a handle on what an exabyte is. Consider that a kilobyte is 103, an Exabyte is 1018. In other words, if the Library of Congress contains 20 million books – which it does – an exabyte is what it would take to store 50,000 Libraries of Congress. Driven by video and rich media, it’s likely that Internet traffic will continue to grow at a 50-60% annual rate – a phenomenon dubbed the “exaflood” way back in ancient 2001. We’re at an advanced – and at the same time infantile — state of the Web. Future opportunity abounds!!

 Next, Curtis Hill brought everyone from the 50,000-foot view to the sidewalks of Connecticut’s cities, where thousands of disadvantaged families live without computers, let alone connection to the web and the world of information, knowledge and opportunity that it offers. Hill’s organization is attacking this digital divide on several levels. It trains teachers to use technology in education. It places computers in the homes of poor families in partnership with corporations like ComCast and A.T. & T. whose foundation is supporting free annual Internet access to go with the computers. It trains parents to use the computers so that they can help their children use them for research, homework and other educational pursuits. In a wonderful off-shoot of the endeavor, the parents – many of whom are jobless when the computer arrives – are using their new technology to search for and connect with jobs!!

 Jeff Blodgett had the task of sharing how public policy is bridging the vision of a world connected by unimaginable technological advances and the realities of society’s economic gaps. Unfortunately, public policy doesn’t seem to be able to keep up with either the need for enormous investments in technology infrastructure to maintain growth – or the far more modest investment in bringing the Internet to the small percentage of as-yet-unconnected citizens. That’s not only sad, but potentially tragic in terms of lost opportunity and impeded forward progress. But with enough foresight and will – and agreement that our future growth is tied to the online world — we can hopefully overcome any challenges.

 As hot a topic as it is, Net Neutrality, was an appendix at this event, addressed in the Q&A session in the interest of time and in the face of three compelling presentations. It’s probable that it will become a topic of its own at a future seminar. 

 To end on an upbeat note – which you can pretty much always count on from me -the idea of exaflood made me think of the iconic Brazilian composer Antonio Carlos Jobim’s song Aguas de Marco – Waters of March – his impression of Brazil’s annual rains and consequent floods. As nature is random, the music, though it sounds somewhat repetitive, never repeats a phrase exactly. The sheet music goes on for about ten pages. The recording you’re listening to is by Brazilian-born jazz pianist Eliane Elias. She couples Waters of March with another Jobim tune – Agua de Beber, Water to Drink — a song about nurturing — in this post a tribute to Curtis Hill and his excellent nonprofit. If you visited last week, you’ll know that I’m on a big Brazilian kick! I’ll try to diversify next time, but oh do I love the music of Brazil!!!

Enjoy! Hope to see you soon!!

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Inbound Marketing: 3 Tips for Retaining Perspective While Navigating Thru Chop & Churn

Posted on November 9, 2009. Filed under: Inbound Marketing, Jazz, Public Relations Marketing, Social Media, Uncategorized | Tags: , , , , , , , , , , , , , |

I read the news today, oh boy. Beatles references from the 70’s notwithstanding, I read a number of items today that speak to the volatility of the times we’re in. Here are a few from just one source I read, the daily feed from Media Post’s SearchMarketing Daily.

  • Murdoch Rages Against the Machine, Calls Search Giants ‘Kleptos’
  • Google to Acquire AdMob for $750 Million
  • Microsoft Bing Gives WiFi Users Free Search
  • Search Engine LeapFish Merges Real-time Data & Social Content
  • Attention Holiday Shoppers: Google Introduces Commerce Search API

 This doesn’t touch the 20 links from Twitter posts that I clicked – most of them imparting valuable information. Or the reviews I read about the new Motorola Droid smart phone from Verizon.

Marketing is navigating through turbulent times. For me the speed of evolving media, online tools, marketing tactics and strategies produces both anxiety and exhilaration. It’s like being on the back of a Harley on a thruway. There’s the anxiety-producing possibility of annihilation coupled with the life-affirming thrill of being one with nature and a machine at the same time.

Pardon yet another metaphor in a post in danger of metaphor overload, but I have to navigate back to my nautical post title. You’ve probably noticed that we’re in a period of change. This means that as communications/marketing pros we have to chart a course for our clients through constant chop and churn.

We work hard to keep up with the shifting winds and waves (including Google Wave ;-} ) that may influence a safe course for our journey into the future of marketing. But when, at times, it all seems capable of capsizing our ship, it’s time to set our anchors, check our compasses and get some perspective.

I don’t know about you, but I’m pretty metaphored out. Hope you’ll cut me some slack and decide that I’m ‘nautical but nice’ when I share a few tips for coping.

  1. Separate tools and tactics from strategies and objectives. Mostly what’s changing at breakneck speed here is technology. Then there’s the conflict and noise created by those pushing to commercialize it. No sin in that, but let’s not get distracted by it. Let them do their thing. Let’s you and I figure out what your needs and objectives are. Then we’ll go after the most opportunistic tools of the moment to help you get where you’re going.
  2. Focus on some constants that won’t change or vary as the new marketing winds shift. How about your brand values and the audiences who connect with them? Keep your eye on the horizon formed by your loyal stakeholders, as well as those who don’t know you yet, but can benefit from your products and services. Keep steering toward the True North of your brand promise, regardless of the tools you implement in the process.
  3. Loosen up. In times like these, flexibility translates to bottom line gains. Back to the nauseating nautical references: Put out a spinnaker and let the wind pull you fast. But make sure your putt-putt engine is in good shape and stow a few oars in case you lose mast, sails and rudder and have to get back to port on the limp. At least you’ll live to sail tomorrow with the best of them.

The music this time is Brazilian composer, pianist, vocalist Ivan Lins performing his song Velas – translation: Sails. Not only does this selection tie in nicely to the nautical theme, but Lins made his mark writing protest songs during the reign of Brazil’s military junta in the 60’s. So he knows a thing or two about navigating through turbulent times.

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Inbound Marketing Mentors: Sorcerer’s Apprentice Redux

Posted on November 1, 2009. Filed under: Inbound Marketing, Jazz, Public Relations Marketing, Social Media, Uncategorized | Tags: , , , , , , , , , , , , |

I guess I must be suffering a Halloween hangover this morning – despite an extra hour of turn-back-the-clock sleep. For more than a year, as mentioned before, I’ve immersed in the world of inbound marketing, social media and the other tools that will help clients communicate effectively and profitably in the years ahead. In this really interesting and exciting pursuit, I’ve become a willing apprentice and have gratefully accepted mentorship in all of the forms that it’s generously been offered.

While a relative newbie compared to some, this is still a pretty new turn in our industry so I feel something like a pioneer at the same time. As I make my way with everyone else who’s busy ‘trying to figure this all out’, I’ve found myself sitting at the feet of brilliant and talented people who have hacked out the rugged path for my covered wagon.

For the past month or so, since a great Social Media guy Walter Elly introduced me to it at Inbound Marketing Summit 09 in Boston, I’ve been listening to and studying the webinars offered in a free certification curriculum — Inbound Marketing University.

This formidable effort was put together and is offered by HubSpot (www.hubspot.com) as a way to start credentialing people who have committed to becoming knowledgeable in the ways of marketing on the Web. Rebecca Corliss of HubSpot has taken charge of IMU, which leverages the webinars they had been offering over time featuring such experts as Chris Brogan of New Marketing Labs and ChrisBrogan.com, entrepreneur Gary Vaynerchuk of winelibrary.tv, and Avinash Kaushik, Google’s analytical guru and author of the new Web Analytics 2.0. IMU covers the wide array of topics that comprise the complex Inbound Marketing approach.

For those who clicked on the play button for today’s jazz selection, let me take a moment to explain why I chose it for this post. The group is one of the many configurations over decades of drummer Art Blakey’s Jazz Messengers. Blakey is known as one of the top mentors and nurturers of jazz talent who ever lived. In a musical art form based on apprenticeship and passing down learning from generation to generation, Art Blakey was one of the most prolific teachers.

The tune you’re listening to is Moanin’, composed and played here by pianist Bobby Timmons. In addition to his mentor Blakey, Timmons is accompanied by fellow mentees who all went on to make an enormous mark on jazz — the great trumpeter Lee Morgan, tenor saxophonist Benny Golson, and bassist Jymie Merritt. It’s from an October 30, 1958 recording session, making it a particularly apropos selection for Halloween weekend.

Anyhow – I look forward to sitting soon for the exam that will hopefully result in my being recognized as a Certified Inbound Marketing Professional. Thank you to all of my teachers and role models for helping me as I shift my experience and talents into this new direction. I promise to put what I’m learning – and will continue to learn — to good use and pass it forward to others who decide to follow this road. Check out IMU at www.inboundmarketing.com/university/classes.

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Old & New PR: Break the Cookie Cutter by Revealing Clients’ Human Qualities

Posted on October 26, 2009. Filed under: Jazz, Public Relations Marketing, Social Media, Uncategorized | Tags: , , , , , , , , , , |

As I think about social media and inbound marketing, my mind sifts through what things we did in traditional PR that can stay — and what’s gotta go. In that mindset, how do we help our clients to stand out in the crowd? Let’s keep story telling. Let’s ditch ‘spin’.

What hasn’t changed from my old to my new PR thinking is that we differentiate our clients by humanizing them. Fortunately ‘being human’ is a social media watchword! But when you look at website after website or press release after press release in a given industry and encounter jargon and sameness from company to company, you see that this humanizing business can be a real challenge.

Then – and especially now — when companies take safe haven in communications conformity, they do so at their peril. From a PR practitioner’s standpoint there’s no reason for it — though convincing clients to humanize can be risky and require a fair amount of education, client service elbow grease and creativity.

The most seemingly ‘cookie cutter’ business probably has a personality and culture that makes it a oner. It always was — and still is — up to PR and marketing professionals to learn enough about what makes our clients tick to understand how this differentiates the way they do business from their competitors. Building a relationship where the client trusts that we will humanize them professionally and in their best interest, can serve as a model for the relationships we help them to build with their important audiences.

I remember 20+ years ago taking on a relatively new bagel baking company as a client. A skeptical colleague said, “What can you possibly do for such a commodity business? There’s a bagel shop on every block?”

Turns out that the business was run by two brothers who were willing to let me personalize them in their PR campaigns. One was the baker and, I learned, he had created an awesome, crusty Italian hearth bread, in addition to his staple bagel products. He was a really sweet guy who loved kids and coached softball. The other brother — a former Ford model who had made ‘the Italian Look’ famous on the international fashion scene – was handling business development. As we built a relationship, we discovered that he and I had worked on the same high profile men’s fashion awards show in New York for years but hadn’t met.

Italian Look, Italian bread. There was something interesting here! And the connection we established in the ‘getting to know you’ phase allowed the brothers to trust my instincts about how to connect them to their publics.

So, what did we do to differentiate them? The Ford model brother and I contacted the top designers we both knew and put on a dazzling charity fashion show that people remember to this day. With the baking brother we set up a hometown baker apprenticeship program for non-college-bound kids.

In promoting these efforts, their baked goods – as high quality and delicious as they were – were pretty much secondary. The human interest and the lack of commercialism attracted incredible media attention. People came, tasted and bought. By offering their unique talents, their caring qualities and their wares for the greater good of their community, they were embraced and became the most famous bagel shop in the state. The business is thriving still.

Solid PR practitioners have been creating these kinds of client representation strategies since the start of the profession. In recent years, many have been sidetracked, buying into the idea that we have to ‘spin’. But, if we creatively focus on how our clients’ human qualities drive the business, there’s no need to spin anything. The reality of who they are is quite good enough, thank you.

As we move marketing and PR into online communities the same principles hold true – in spades. On the social Web this approach is the expected one. By participating and making a contribution, our clients will attract the positive attention they deserve.

OK – to the music! One of the reasons I love jazz is that it offers endless variations on themes. In fact, jazz improvisation provides the perfect example of how to apply skill and creativity to break the cookie cutter. Today I was in the mood for piano music – solo piano to kind of ease into the week. I pulled out the piano genius Bill Evans’ Conversations With Myself, which in a way this blog is, although it is absolutely meant to be shared with you all.

In reality, the album isn’t a pure solo piano effort because Evans overdubbed a ‘third hand’ onto each tune – a bit of technological tinkering that was largely unpopular at the time — 1963. And maybe it still is. It makes for an unusual and unique sound, revealing Evans’ personal human qualities that can be mischievous and ironic. Regardless, it is considered a classic.

In reviewing the play list, I discovered that it included Evans’ rendition of Love Theme From Spartacus, the tune that accompanied my first blog post, played by Yusef Lateef. I didn’t even think that I had a recording of this tune by another artist – but there it was. So now you’ll hear it again through the filter of Bill Evans. Have fun listening to them back-to-back. Each jazz musician makes a tune his very own. That’s what we all do and must communicate about our businesses within our industries!

 Enjoy! Hope to see you soon.

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Philly vs New York! Future of Newspapers — Part 2

Posted on October 20, 2009. Filed under: Jazz, Newspapers, Public Relations Marketing, Uncategorized | Tags: , , , , , , , , , , , , , , |

No, I’m not offering wishful thinking about the World Series pairing  – although I’m partial to a back-to-back Series win for my hometown team. What I’m amazed to tell you is that my native Philadelphia Inquirer is up there with my adopted New York Times in the race for major dailies to figure out how to leverage print content – and monetize it – online.

In fact, this is shaping up as a week of focus on forward-thinking print media strategies. Yesterday’s post was about the new weekly paper concept of the Westchester Eye. Today I get an email from the Inquirer, subject line: Think Green – Get the eInquirer Online.

Aside from my first sarcastic thought that online would be the obvious place to get an e-paper, I was immediately curious as to how the eInquirer might differ from the online content currently available on Philly.com, the existing Inquirer/Daily News website. So I clicked.

Well here it is folks. For those who can’t bear to give up the look of the print paper — including me to a degree, the eInquirer delivers an identical on-screen facsimile — complete with ads. As my impatient mind raced forward I asked myself, “Looks good, nice try. But people don’t access content online the same way they do in print.”

Nonetheless, I decided to click on the free two-week no obligation trial. A demo popped up and it didn’t take long til I began to think, “Maybe they’re onto something here!” What you can do is flip through the ‘paper’ as though you were perusing the print version. But as you cursor over stories additional info, including story rank, pops up. If you wish, you can click on a story to opt for a couple of different online-friendly reading formats.

You can also clip, organize and save articles. From the tool bar you can access drop-down menus, email and share stories via social media networks, subscribe to condensed RSS feeds, view all photos in the paper in a gallery, access breaking news, go back to prior issues and archives and take advantage of a variety of search and other nifty options – including downloads and a mobile version.

The price? $2.25 per week delivered to your inbox. I checked to see how this compares to the print subscription price and was offered eight weeks for $48.64 — creative pricing 😉 – or $6.08 per week. In my estimation, I think that a tad more than a third of the cost of print for an online version that gives convenience, flexibility and far more functionality is an attractive deal. Plus you get to save some trees. But I’m interested to know what you all think.

The question I have is, will people gravitate to the $2.25-per-week replica – even with bells and whistles — when they can still go to the robust Philly.com and get news, commentary, entertainment calendars and more for free. I’ll let you know how I like my trial e-subscription and will get more info about how or whether the Inquirer plans to migrate to an all-paid model and ditch its free content.

The New York Times also offers an electronic edition for $9.99 per month for Monday through Friday delivery ($87.95 for a one-year sign-up) and $14.99 per month for seven days ($174.95 for a one-year sign-up). As far as recall the Times has never marketed this option to me, though I’m a subscriber.

Recently I reduced my seven-day print subscription to the Times’ ‘Weekender’ delivery option — Friday through Sunday. It runs about $26 per month vs $48, and the rest of the time I get my news online. That might explain why the electronic version is buried in a link low on the left-hand sidebar of NYTimes.com.  But if, as its copy says, “The future of the digital newspaper has arrived!,” maybe the Times ought to give it a bigger shout out and see what happens. As I think of throwing out the weekend papers I didn’t read because I was away, from here I’m going to sign up for my NYTimes seven-day free trial of a full week of the electronic version. 

Anyhow – Go Philly! Go Phils!! My hometown – which, as I’ve noted elsewhere on this blog sometimes has a bit of an inferiority complex vs NYC —  can be proud of its championship baseball team and of its paper as it innovates to survive in a digital world.

In honor of Philadelphia, you’re listening to native son Joey DeFrancesco on Hammond B-3 organ (an instrument that drives me wild!) as well as trumpet. He’s playing Naima, a rare gentle tune by legendary jazz tenor sax player John Coltrane, another Philly native. It’s from Joey’s album Reboppin’.

 Enjoy! See you soon!

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Getting to know you — Social Media Style

Posted on October 14, 2009. Filed under: Jazz, Public Relations Marketing, Uncategorized | Tags: , , , , , , , , , , , , |

Today in my search for musical blogging inspiration, I decided just to close my eyes and thrust my hand into a CD shelf and pull one out at random. Spooky. I pulled out ‘Getting to Know You’ – an album by virtuoso jazz pianist Mulgrew Miller. Click to hear his interpretation of the title song which you may have first heard sung by children in The King and I.

Now anyone who read my last post knows that the featured artist was Mark Murphy. Today, by chance, we have another MM artist. You should all thank your lucky stars that I don’t have Marilyn Manson in my collection (except for Marilyn Manson fans, of course). And I don’t think that Mickey Mantle or Marilyn Monroe ever recorded anything of note – Happy Birthday Mr. President doesn’t count. Hopefully, we’ll break the MM streak next time. In fact, I give you my solemn promise.

What strikes me silly is the appropriateness of the ‘Getting to Know You’ theme. Ironically, that’s what we’re doing here. You’re getting to know me by my blogs and I’m getting to know you by your comments. The song title is a great metaphor for how we connect on the Web.

The other web and social media thing about this is that you’re getting to know the REAL me. As a PR person in the traditional practice of the profession, I was always behind the scenes. I’d cringe to find myself quoted in the media when it would have been more appropriate and informative in my view for my client to do the honors.

In terms of client representation, I think that still holds true. In terms of learning how to present and represent clients in a Web 2.0 world, there is something to be learned and altered.

Last week at Chris Brogan and Justin Levy’s Inbound Marketing Summit in Boston, I was speaking with Tim Marklein, Executive VP, Measurement & Strategy for Weber Shandwick. After a couple of presentations that pretty much declared PR dead and gone, Tim focused his presentation on advocacy, a PR approach that still has great merit. Not only that, but it translates perfectly into 2.0 PR representation.

As we conversed on what PR ideas are still applicable and which are gone, I offered that the content area is one where PR shines. We know how to ‘tell the story’. And we also make the case in a way that helps others feel comfortable endorsing our clients’ positions.

What else I shared with Tim – a concept he said he hadn’t heard in just that way before – is that as PR people we have been uber-protective of our clients. Probably, this gave birth to the notion of ‘spin’ – anathema to how I’ve always thought about client representation. As PR people we have an obligation to support – advocate – a client’s valuable point of view. It does not serve them well to adjust that view, fail to adjust it when necessary, or worse, fail to engage, in the face of external expectations, criticism or real life events. Over-protectiveness – smoothing it over – is particularly ill-suited to the Web 2.0 world where genuine human fallibility, mistakes, and vulnerability are valuable currency. In working with clients who want to engage on the Web, I encourage more real talk than corporate speak.

In other words, let’s really get to know each other. We’re basically good people. How bad can it be??

For those who are into today’s tune, personnel are, Mulgrew Miller, Steinway concert grand piano (should I put Steinway in the tags?), Richie Goods, bass, Karriem Riggins, drums, Big Black, congas, Steven Kroon, percussion.

Enjoy! See you soon!

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