Jazz

It’s not Business. It’s personal.

Posted on September 30, 2010. Filed under: Advertising, Communications, ecommerce, Human Business, Jazz, Marketing, Uncategorized | Tags: , , , , , , , , , , , , |

This post is about human business. The musical post isn’t directly related. It’s a song I love, Don Quixote, a beautiful song by Brazilian composer/singer Milton Nascimento. I guess I hope that the concept of human business isn’t tilting at windmills. Hope it catches on.

I want to share with you a current project of mine that will be the role model for all of my future business development. And I hope for yours, too! The project is incredibly challenging and complex from the standpoint of strategy and implementation. It is joyous from the standpoint of trust, collaboration and respect among my client and business partners.

I launched this client’s bricks and mortar business 16 years ago. Her successful business model was based on quality, service, community and charity. Since the launch we have both evolved. I am now helping her to expand a spin-off division of her company online. We’re building an ecommerce site and planning a robust online and traditional marketing kick-off.

My partners in this endeavor are Bernadette Nelson and Dave Lostracco. Bernadette is a highly talented graphic, brand identity and website designer who codes as well as designs her sites. This is pretty rare. She was born in Paris and is a fearless sportswoman and good friend. She and I co-author a monthly column, Working the Web, for the Fairfield and Westchester County (Conn, NY) Business Journals.

Dave is a Renaissance Geek. (My new coined phrase.) He is a sublime techie, a veteran high-level operations guy for Group W, a musician, a recording studio owner, an SEO and Google AdWords expert and an incredible human being.

As a marketing team we are intensely focused on creating a seamless experience for our client. We want her to feel that we have her back so that she can relax and enjoy this new chapter in her business.

Our client, who will go unidentified so we don’t spill the beans before the launch of her site, is the perfect collaborative client. She is extremely excited about the expansion of her business and the opportunities it brings – albeit with a touch of normal anxiety. She recognizes that she has a role to play in the success of this project. Certain things can only be done by her. And she does them in an engaged and timely fashion.

We vendors so appreciate that our client appreciates us and trusts that we have her best interest at heart. We do! Her overt recognition makes us even more dedicated to her success.

We have communicated to each other – client and vendors – that we feel like friends. This makes the quality of our interaction so enjoyable. There’s a lot of positive emotion that we’re all putting into this. Personal makes business so much more rewarding – and successful!

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Bury the Lead at Wounded Knee…NOT!

Posted on September 21, 2010. Filed under: Content, Entertainment, Inbound Marketing, Jazz, Marketing, Uncategorized, Writing | Tags: , , , , , , , |

This post is about starting your content with the right message. Musically…Listen to jazz singer Mark Murphy tell us that “This Could be the Start of Something Big”!!!

Dear readers, when you’re creating content for your website or blog, start with what’s of most interest to your audience. This will help you win their attention and positive actions.

I just read some posts and content in preparation for a meeting with a potential client. In most of them, the prospect buried the information of greatest interest to readers below a bunch of facts that were more about his objectives.

We’re all subject to this pitfall – me included. I constantly monitor my own writing for whether I’m considering my readers more than my reasons for writing the content in the first place. I don’t always succeed. Sometimes I just want to make a point and trust the readers to trust that I have their interest at heart.

But not everyone reading our posts has enough history with us to give us the benefit of the doubt. That’s why we more often have to opt on the side of appealing to what interests them.

In the example that sparked this post, the writer, describing a seminar service, did rightly identify the audience – who it’s for – at the top of the post. However, the post then gave information about the schedule and the requirements for participating. It would have been better to first state the benefits to participants. Once they buy in, they’ll tune in to the where, when and how much!

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How to Succeed in Magazine Publishing: A Winning Formula

Posted on September 17, 2010. Filed under: Advertising, Communications, Content, Entertainment, Jazz, Marketing, News, Nonprofit, Not-for-profit, Public Relations Marketing | Tags: , , , , , , , , , , , , , , , , |

In honor of Moffly Media’s inaugural A-List Awards (read on) today’s musical post is “Shaking the Blues Away” sung by Doris Day. eMail readers need to log-on to listen.

The other evening I had the pleasure of attending an inaugural awards event created by Moffly Media, a local magazine publishing company here in Fairfield County, Connecticut. It turned out to be one more step on a successful path that is keeping the company growing as other publishers are shedding titles and even closing their doors.

The A-List Awards brought back a touch of glamour that hasn’t been seen or felt around here since the onset of the Great Recession. It was done just right; not over the top. And, the awards were perfectly targeted to the advertiser and subscriber base of Moffly’s décor title, atHome Magazine. The well-produced program recognized the top area talent in interior and landscape design and architecture.

It was a great strategic move. And it was handled with sensitivity given the fact that we’re not quite sure we should be celebrating yet. But it sure felt wonderful to all who packed the landmark Westport Country Playhouse. The event benefited a fitting organization – Habit for Humanity of Fairfield County – which made us all feel better about feeling good!

The evening aptly demonstrated the concept at the core of Moffly Media’s success – local community. The family-owned operation began in 1987 when Jack Moffly retired from a 33-year career with Time, Inc. He and his wife, Donna bought the 40-year-old Greenwich Review and ran it as publisher and editor respectively.

They changed the name to Greenwich Magazine. They made it a beautiful glossy dedicated to the upscale Greenwich lifestyle and the singular people who populate the town. Most of all they contributed to the fabric of the community through their personal involvement in its life.

 

Using the same uber-local approach, Jack expanded into other towns with Westport Magazine, New Canaan-Darien Magazine, Stamford Magazine, as well as atHome. In 2007 he stepped down as publisher and turned over the reins to son Jonathan Moffly, who had joined the family business in 1998. Jonathan was involved in the expansion of titles over the years and since becoming publisher has added online, events and custom media divisions.

Moffly Media has been bold in trying new things, yet it’s grown in measured steps that maintain its basic values and leverage its capabilities. If something works, they apply it elsewhere. For instance, a larger-format private label magazine it developed for a client was so stunning that it led to a re-design of atHome in the same mold.

The company hires top people who are knowledgeable about the towns in which they work and/or their areas of specialization. For example, it tapped Camilla Herrera, longtime features writer for the Stamford Advocate, as editor of the new Stamford Magazine when she became available after newsroom cutbacks at the daily. And James M. Gabal, another Time, Inc. vet recently joined to head Custom Media.

The Moffly’s are terrific business people. They know how to add value for advertisers. The A-List Awards are a perfect example, as are the quarterly DesignDistrict evenings they run to showcase advertisers in the towns they serve. Print and online advertising and sponsorships are another way. They understand PR, too, and the behavior required to maintain a stellar reputation.

The Moffly team seems to share a sense of humanity and respect for all its constituents – readers, advertisers and the advertising/PR/marketing agencies who interact with them. They’re good folks. And it’s nice to see good people succeed!

Other publishers – even those who put out national titles – can learn from Moffly Media’s model. Each audience is, in essence, a ‘local community’. Treating them as such works in print, online and in person everywhere.

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A Word to Wise Nonprofits: Avoid the Pro Bono Trap

Posted on September 13, 2010. Filed under: Communications, Jazz, Marketing, Nonprofit, Not-for-profit, Public Relations Marketing, Uncategorized | Tags: , , , , , , , , |

The music accompanying this post is about the inspiration I’ve received from everyone I’ve ever met who has committed to a career in the nonprofit sector. I get chills and tears listening to the lyrics of “If I Ruled the World” by Leslie Bricusse and sung here by the spectacular Tony Bennett.

Over the years, I’ve worked with many nonprofits on their marketing and PR programs. The work that nonprofits do is essential to meeting our society’s needs in ways that neither the government nor the private sector can do as well. I consider having non-profit clients a very meaningful part of my practice. I’m writing this post not to be in any way self-serving, but because we need our nonprofits to succeed more than ever!

Although my fees for nonprofits are at a lower rate than for commercial clients, I do not provide my professional services pro bono. I will volunteer in many other ways. However, I believe that marketing is such a mission critical function that I do nonprofit clients no favor by offering a pro bono arrangement. This is a drum I’ve been beating since the stock market crash of 1987 and again in the recessionary aftermath of 9/11.

The topic came rushing back to mind again last week when a respected colleague of mine told me that she had agreed to provide some pro bono web and graphic design services to a local arts group. However, she gave the executive director one condition: No deadlines. She would have to implement the project when she had time, as she owed first priority to her paying clients. This is reality.

And that, my nonprofit friends, is the pro bono trap. You may need a service performed pronto to meet a grant deadline or to announce an important fundraising event. But as the adage warns, “Beggars can’t be choosers.”

When the economy went into the tank in late 2008, many nonprofits immediately cut back or completely curtailed their paid marketing and development activities. So did many for-profit companies to be clear.

During 2009, there were many out-of-work marketers offering free help as a way to keep busy, keep their portfolios fresh or reposition themselves. Admirable that they wanted to turn lemons into lemonade for a good cause.

In 2010, many have either gotten permanent jobs, or transformed themselves into consultants with paying clients.

 As the economy improves, nonprofits that have been relying on board members and volunteers to get the word out about their missions, their successes and their funding needs may very well find that they’ve fallen dangerously behind. Pro bono services are generally provided piecemeal in the best of cases. Overall or longer term strategy takes a back seat.

In addition, the world of marketing and PR has changed drastically in the past couple of years. Just putting up a Facebook page – as some organizations have done – does not substitute for preparing to attract meaningful support using online channels. But doing some serious planning and working with professionals – in- or out-of-house – on execution can create never-before-possible efficiencies of scale.

Savvy nonprofit Executive Directors/CEOs need to make a strong case to their boards of directors that marketing is a specialized skill that can’t just be dumped on a volunteer or junior staffer to ‘make it happen’. It goes hand-in-hand with successful development efforts and needs to be in the budget at a serious level every year.

Likewise, foundations and other grantors must recognize that solid and appropriate marketing can help nonprofits leverage funding and improve service to their constituents. Marketing grants need to be more numerous and more generous.

Mind you, I’m not talking about over-the-top direct mail campaigns that, frankly, I find offensive and have written about in the past. Just don’t regard marketing as a frill. Nothing could be farther from reality. As the funding pie shrinks, when it comes to generating revenue it’s the NFP that thinks and acts like a business that will survive to help those who need its services.

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Another Marketing Lesson from the Jazz World

Posted on August 29, 2010. Filed under: Communications, Entertainment, Inbound Marketing, Jazz, Marketing, Public Relations Marketing, Uncategorized | Tags: , , , , , , , , , |

Read on to see why today’s tune is “I Didn’t Know What Time It Was” from the new CD “Spiral” by Dr. Lonnie Smith. You can purchase it at your local music store or at www.palmetto-records.com.

As anyone who reads/listens to this blog knows, I’m blown away by jazz. Over the decades I’ve attended countless gigs, jams and festivals. I can’t remember one that wasn’t in some way joyful. Every once in awhile, though, a particular performance stands out from the rest for one reason or another.

Last weekend my darling Jeff surprised me with a Saturday night in New York City to hear the legendary Hammond B-3 organ player Dr. Lonnie Smith play tunes from his new album “Spiral”. Jeff knows I adore the gritty, soulful sound of the B-3 — a throwback to the fifties and sixties.

 "Dr Lonnie Liston Smith - Spiral"

Now, I’ve heard ‘The Doctor’ many times over the years playing with a who’s who of jazz greats. I knew I’d be in for a sweet hour of music. But this performance reached a particularly exciting level.

Why? The seasoned veteran rounded out a classic jazz organ trio with two incredible young side men – Jamire Williams on drums and Jonathan Kreisberg on guitar. The results of this collaboration across generations – both on the new CD and live — are stunning!

Dr. Smith brought to the stage his deep knowledge of jazz improvisation, and of its roots in gospel and the blues. Williams and Kreisberg brought the dexterity and stamina of youth – along with a bag of fresh ideas. They all brought open minds — the desire and ability to listen to each other with attention and respect.

I’ve never heard ‘The Doctor’ sound better! The huge grin on his face showed elation that the future of his beloved jazz will be bright. I hadn’t heard the other two musicians before, but they were obviously engaged in living up to the legend — and succeeded!

So what does this have to do with marketing? First of all, the battle-scarred B-3 and its ancient amplifier reminded me of the manual Underwood typewriter that was the instrument of my early creative writing. Even though I’ve turned it in for a computer, as a veteran counterpart in my own profession do I identify with Lonnie Smith? You bet!

He confirms the benefit of keeping one’s mind open to what’s new. Next month, for the second year, I’ll be attending the Inbound Marketing Summit near Boston. This event explores the evolution of marketing in our online world. There I’ll collaborate with and learn from the best young minds in marketing today. I’ll be listening attentively for new tools and ideas that I can combine with my experience and judgment to raise my work for clients to soaring new heights.

The marketing world has never been more exciting and I’ve never had more fun at my work. Part of the reason I’m writing this post is to use the lesson from jazz to inspire businesses to embrace the now and the future. Jump in and take a look at how the evolution of marketing technology can make your business more collaborative, creative and successful.

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Back on the Content Wagon

Posted on July 31, 2010. Filed under: Advertising, Communications, Content, Inbound Marketing, Internet Research, Internet Traffic, Jazz, Marketing, Public Relations Marketing, Social Media | Tags: , , , , , , , , , , , , , |

Jeff, the love of my life, was practicing his drums this morning to this killer big band tune from George Benson’s Big Boss Band album – “Without a Song.” It struck a chord because content is the ‘song’ of a blog. Enjoy listening and read on for the relevance.

You may notice that it’s the last day of July and this is my first blog post of the month. My days have been full creating content for others and working on a couple of exciting new ecommerce sites that we’ll promote via a content marketing strategy. I, who am thoroughly convinced of the role consistent online content creation plays in business success, fell off the content wagon.

I only created one other piece of content under my own banner this month. It was ‘Working the Web’, the column I co-author for the Fairfield and Westchester County Business Journals with my web development/graphic design partner Bernadette Nelson of Studio B Visual Communication. Ironically the topic was “6 Tips for Getting Over the Content Hurdle.”

What resulted from the column has provided a huge reminder that for my business, content is job one. I’ll share the story, because it’s critical for your business, too.

The first tip in the column is that to begin creating useful content, it’s first necessary to buy in to the fact that this is an important business objective. To support that statement to the Business Journals’ small business audience, I went searching for some recent study data.

Thanks to Google, I found the stats I wanted in the Small Business Success Index, a study created by Network Solutions and the University of Maryland’s Robert H. Smith School of Business. I quoted the study in the column.

Working the Web runs in the two Journals’ print editions and also on www.westfaironline.com. Yesterday, it posted online. Within hours, I received an email from Shashib Bellamkonda, Social Media Swami for Network Solutions."Shashi Bellamkonda of Network Solutions"

Remember that the reason this content making for the web works so well is that it’s searchable and findable by people with an interest in certain search terms. Obviously Shashi monitors the web to see where Network Solutions’ content is being disseminated. He found, read – and liked — the column that mentioned the NetSol study.

Shashi emailed to say ‘thanks’ for the mention – and to invite Bernadette and me to write a guest post for Network Solution’s www.growsmartbusiness.com blog. He also tweeted the url to the column to his almost 11,000 followers on Twitter – and is now following my tweets.

The takeaway: Well-made content created for a relatively local audience, once put online, can yield much farther-reaching connections and additional credibility for our businesses.

Given that blog posts are highly searchable and that I’m going to tag this one with his name and the study, Shashi will surely see it. So, thanks Shashi, for helping me get back onto the ‘content wagon’ and for a good idea for this post. Looking forward to writing one for you!!

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Welcome to the Promised Land: 7 Online Opportunities

Posted on June 28, 2010. Filed under: Communications, Inbound Marketing, Internet Traffic, Jazz, Marketing, Social Media | Tags: , , , , , , , , , |

Today’s musical post is ‘Ac-Cent-Tchuate the Positive’ sung by its creator, the great American composer Harold Arlen in a rare recording. Hope it gets you in the mood to consider this:

The best way to move out of a recessionary mindset is to consider and embrace new opportunity. Projects I’ve been working on lately point up the many ways that today’s web has become a promised land of opportunity for businesses. Let me share a few.

  1. Get an edge on the competition. Several current clients are upgrading websites that were state of the art online brochures when they were built five or more years ago. Their owners have come to realize that these sites fail to deliver value in our Web 2.0 world. These clients are getting way ahead of many of their competitors who haven’t awoken to new online capabilities for driving business. They are breaking from the pack and gaining a competitive edge in the process.
  2. Become more relevant. A bit of keyword research can reveal the shocking reality that none of the words you’re using on your website correlate with how your prospects are searching for services like yours. Paying attention to your meta data – that behind the scenes code SEO stuff – can help them find you at last.
  3. Be a content hero. Once they finally find you in the promised land, those hungry searchers will reward you as they consume the delicious info manna you’ve prepared for them.
  4. Start a business or expand the one you have. The ease of launching eCommerce is a boon to the budding entrepreneurial spirit or to the bricks and mortar retailer looking for a way to expand without more bricks and mortar. It still takes smart strategic planning and excellent marketing, but technology has leveled the playing field for the mom and pop store.
  5. Defend your small bricks and mortar business against huge online competitors. This is the flip side of the #4 opportunity above. My SEO/PPC partner Dave Lostracco specializes in using online tools to help small businesses compete with the big boys. You don’t need as much traffic as they do because your overhead and business objectives are at a different level. You can rank for long tail search terms and get your fair share of online business.
  6. Become a good corporate neighbor. Social networking – the most vaunted aspect of online marketing these days — is about shared interests, shared concerns and shared solutions – ‘shared’ being the common adjective. The communities you build and nurture will help you to grow your business.
  7. Look great in your customers’ eyes. Business has never been more competitive. Put a few online tactics into your customer service tool kit. Servicing customer needs via Twitter tweets and other personally interactive methods can definitely win and keep friends.

 Take-away: Look at the online technology world as THE place to catapult your business into economic recovery!!!

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Can Good News Sell?

Posted on May 17, 2010. Filed under: Communications, Entertainment, Inbound Marketing, Jazz, News, Social Media, TV, Uncategorized | Tags: , , , , , , , , , , , , , , , , , |

You’ll soon learn why the musical post today is the most classic jazz performance of Route 66 by the Nat “King” Cole Trio with the trumpet of Harry “Sweets” Edison — my favorite version of my favorite “road” song.

I hate to think how many years ago I pitched our local daily paper with an idea for a “Good News” section – an antidote to the remaining 95 percent of its content. It was during the former recession of the late 1980’s, early 1990’s. Given my own bad-news weariness and that of many of my friends and colleagues, it seemed to me that people were hungry for reminders that all was not wrong with the world. My idea was turned down flat by the then-publisher. “Good news doesn’t sell,” he said.

As we inch our way out of this latest – and deeper – recession, I’m once again craving some good news, especially after seeing this morning’s news including the inadequate ‘fix’ for the oil spill in the Gulf. But it seems that not much has changed in the commercial media and entertainment world when it comes to the projects they’re willing to get behind; the Susan Boyle story notwithstanding.

I just watched the pilot for a reality/documentary TV show that, unfortunately, you all may not get to see. There are details I won’t get into, but the main reason is that the subject matter is too positive for the subject matter. I’ll explain.

Last week I received an email from an Oklahoma man named Edward Winterhalder, a foremost authority on the Harley Davidson motorcycle lifestyle. Ed found me through my Twitter profile (listen up you skeptics on the value of Social Media for business). My profile states: PR Professional, Inbound Marketing Consultant – and two-up on a Harley Road Glide. The latter qualification refers to my weekend passion – riding behind the love of my life, Jeff Levine, a Viet Nam vet and talented psychotherapist/relationship counselor, on his Harley Davidson.Ellie & the Harley Road Glide

Ed was looking for communications representation for his six books (fiction & nonfiction) and TV concept Biker Chicz. He thought that because I ride, and live in his native Connecticut to boot, that I’d be a good fit. He was right in more ways than one. I’m also a fan of good news.

He’s already produced an earlier pilot, “Living on the Edge,” which he sent along with copies of the books to familiarize me with his work. Except for maybe his first book, everything else he’s created addresses the positive side of motorcycle clubs, something I understand well.

Google Ed and you’ll find about 142,000 references. Unfortunately, most of these focus more on his early motorcycle experience as a leader of the Bandidos outlaw motorcycle club (even though only a small percentage of the group qualify for ‘outlaw’ status.)

Today, Ed is a successful real estate developer, as well as author and TV producer. His books are sold around the world, translated into a number of languages by his publishers abroad. The guy is a talented voice for the millions of solid citizens around the world – including my love and me – who come alive on a bike.

Not only do they love the ride, but they’re a generous group, raising millions of dollars annually for good causes too numerous to mention and just doing meaningful deeds. For example, Jeff rode with the Nam Knights motorcycle club here in the New York area to escort a badly-injured Iraq war veteran from a local re-hab hospital to his home way in upstate New York – a tangible tribute to honor his service and sacrifice.

Yesterday morning, we watched the DVD of Ed’s first TV pilot, “Living on the Edge.” The concept: Each episode follows the members of a motorcycle club somewhere in America, examining the causes they embrace and the good they accomplish. It delves into the lives of members and introduces us to their families and friends.

If you went by looks alone, you’d never guess that cast members in the pilot range from a UPS driver, to a project manager for a high-end residential developer, to a man who repairs communications antennae on towers, including atop the Empire State Building after 9-11 — 1000 feet off the ground. Included in each episode’s cast is a bike-riding corporate exec who gets the opportunity to immerse in the lifestyle of the group.

It was an engaging viewing experience, for sure. Yet the pilot is languishing in Hollywood, despite the fact that Winterhalder is well regarded there. Why? Entertainment executives are convinced that the viewing public would much rather watch motorcycle gang violence than the positive side of the Harley Davidson lifestyle.

That’s one more item to chalk up in the bad news category, but personally, I’d rather buy the good news. Anyone with me on this?

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Hi. Who are you? 6 Steps to figuring it out.

Posted on April 26, 2010. Filed under: Inbound Marketing, Jazz, Marketing, Public Relations Marketing, Social Media, Uncategorized | Tags: , , , , , , , |

As I think about breaking successful marketing down to its most basic elements, the playful Antonio Carlos Jobim song One Note Samba comes to mind. Follow the steps below and your marketing will also become much easier and more fun. Enjoy Ella Fitzgerald’s sunny interpretation accompanied by great musicians including Zoot Simms on sax, Clark Terry on trumpet, Toots Thielemans on harmonica and Joe Pass on guitar.

 

In my last post I brought up the unfortunate fact that businesses are embracing social media, blogs, online activities, without visiting the ABC’s of sound marketing communications. It’s easy to get swept up in the marketing tools of the moment. Facebook. Twitter. Search engine optimization. You’ve gotta be there.

Whoa!! Put on the brakes!! I am very concerned that marketing basics are being ignored as companies embrace the Web – to the detriment of results.

This post addresses the questions in the first outline topic from my last post. Subsequent posts will address the other outline points.

 Who are your audiences?

This is a question that many organizations don’t pay enough attention to. Years ago I made it the topic of a column for Internet.com and it’s still fresh today. Many companies identify their key audiences too narrowly — customers and prospects. Those are key audiences and for the Web you also need to give thought to them as Buyer Personae with specific characteristics and qualities that you can speak to/interact with.

In reality, the list can be much longer. This has never been truer than it is in today’s Web 2.0 world where you never know how business may come your way. Widen out your thinking to consider other audiences you might want to access/be accessible to: referrers/trusted advisors, friends and families, competitors (mergers and acquisitions anyone?), offline and online media outlets (especially influential bloggers), industry experts, funding organizations – and please don’t forget search engines!! Which other ones can you come up with?

What are your key messages?

If you take the time to identify the most important things audiences need to know to encourage them to interact with your company, it makes all of your communications much easier. These key messages may not be the ones you think of in-house. What you believe is important may have nothing to do with what will turn your audiences on. And the messages will certainly be different for various audiences. Here’s where surveys and good old fashioned one-to-one interviews or focus groups can play a critical role. Keep in mind that messaging can and should change with the changing times. For example if you market for a healthy, community bank that didn’t need to take TARP funds, you’d have done well to develop and communicate messages to this effect to keep existing clients and attract new ones in the banking emergency. So make key messaging an ongoing part of your marketing efforts.

How are you positioned relative to the competition and the marketplace as a whole?

If we stick with the example of the healthy community bank, above, it’s easy to see that, post-economic-meltdown, it had a terrific opportunity to increase its marketshare by recognizing and communicating its market positioning. “Our bank behaved independently and responsibly in support of our stated commitment to traditional fiscal values and our community. As a result, we continue to grow in our ability to provide the services you need.” That would likely attract some new depositors!

Understanding who we are, what we provide, how it compares with competitive offerings and how we meet the needs of our market is at the core of taking advantage of the evolving business scene.

Do you have a recognizable brand identity/personality and do you employ it consistently throughout your communications?

This one’s simple. If you haven’t already, invest in a strong visual symbol of your company. Or take a hard look at your existing logo and assess whether it’s time for an update. Use a professional designer who specializes in corporate identity. Be sure to view the designer’s portfolio to see if he or she has created logos for any companies you’re familiar with or in your industry.

In general it’s less costly to create a typeface treatment of your company name than a separate symbol. Just the process involved in logo development can help you in your thinking about the points discussed earlier. It’s a good idea to establish some standards for how the identity will be used in various applications – print, the Web, etc. – notwithstanding the playful way that Google alters its logo on a consistent basis. They’re a unique case.

Do you have clear marketing objectives?

If not, answering these basic questions will help you see the possibilities for growing the business much more clearly. If you’ve already sat down to decide where you’re going, revisiting the basics will help you get there more quickly and more surely.

Revisit the above periodically.

I’m not just dishing out advice here. This act of thinking again about the marketing ABC’s has been as helpful to me as I hope it is to you. What do you include in your marketing basics?

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What’s Your Online Marketing Plan? A 4-step outline for success.

Posted on April 13, 2010. Filed under: Content, Inbound Marketing, Internet Research, Internet Traffic, Jazz, Public Relations Marketing, Social Media, Uncategorized | Tags: , , , , , , , , , , |

Today’s musical post has nothing to do with the marketing post. It has to do with the most beautiful week of the year – and an admitted bout of Spring fever. Everything’s bursting out in bloom. This April is particularly enjoyable as signs of economic recovery are in the air. Enjoy Sarah Vaughan’s upbeat take on I’ll Remember April. You might have to listen and read separately. I’m having trouble multi-tasking on this one!

Lately I’ve been speaking with a number of companies who have jumped into the online marketing world. They have a website, a blog, a Facebook fan page and a Twitter account. Only one problem. They don’t have a plan.

Here’s a typical scenario. The website hasn’t been updated for a Web 2.0 world. It hasn’t been optimized for search engines, there’s no clear call to action or data capture point, there’s no shareable information and the site doesn’t necessarily reflect the personality of the business or the interests of its audiences.

The blog is a bunch of commercials or just offers links to other people’s industry information – and it isn’t connected to the website. The last post was six months ago. The Facebook page has exactly the same information as the homepage of the website. The Twitter account tweets occasionally about god knows what to who knows whom.

Woody Allen said, “Eighty percent of success is showing up.” So these businesses are definitely on the right track. They just need to figure out the other 20% – the basics. Here’s an outline to start you thinking.

  1. Marketing communications basics still count. First, ask and answer these questions:
    • Who are your audiences?
    • What are your key messages?
    • How are you positioned relative to the competition and the marketplace as a whole?
    • Do you have a recognizable brand identity/personality and do you employ it consistently throughout your communications?
    • Do you have clear marketing objectives?
  2. Start with your website and make it a functional hub for all of your online marketing communications.
    • Redesign to reflect your company’s character and meet defined objectives.
    • Identify the keywords/search terms for which you can realistically hope to rank with search engines.
    • Optimize your site and the content.
    • Make sure your content is updated regularly and includes your key messages, keywords and search terms.
    • Use a variety of content platforms – text, video, audio, PowerPoint, etc. 
    • Add analytics.
    • Make your site interactive.
    • Add a blog or connect the one you already have.
    • Add info-sharing capabilities.
  3. Select social media that make sense for your business by making sure that your key audiences are there.
  4. Integrate and leverage everything.

In future posts we’ll flesh these topics out. In the meantime — Smell the flowers!!!

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