Social Media
Building Online Communities: Even When You’re Out – You’re In!!
Posted on March 18, 2010. Filed under: Inbound Marketing, Jazz, Social Media | Tags: #notatsxsw, Cannonball Adderly, Eddie "Cleanhead" Vinson, Jazz, Music, Social Media, SXSW, Twitter |
PSNJ4CT528RW – This post is about starting business and personal relationships online. The accompanying tune is Person to Person – a blues played by Julian “Cannonball” Adderly and Eddie “Cleanhead” Vinson about one man’s need to connect one-to-one – regardless of technology, the phone in this case.
A couple of nights ago I was reading a bunch of posts from people in my professional Twitter community who were at South by Southwest. This is a big time gathering of Internet marketing, social media, technology, and brand people in Austin, Texas that gets lots of attention in the online marketing world.
I couldn’t attend because of client commitments. But I followed the ramp up and the event via its Twitter hashtag #SXSW. For those new to Twitter and similar sites, a hashtag is the tracking device by which you can follow conversations about certain topics by agreed upon keywords – the topic preceded by a # sign – dubbed a hashtag. These often happen spontaneously.
To tell you the truth, it sounded like so much fun to be at SXSW, that I was feeling a bit blue. I was following tweets from workshops offering breaking news to karaoke bars and other social spots where people were just connecting and having fun.
I thought to myself, “I wonder if there’s a group of people like me – a Not at SXSW group.” So I created a logical hashtag – #notatSXSW – and put out a tweet:
@elliebpr #notatSXSW Loving all the posts from #SXSW but wish I were there. Anyone else not at sxsw?? Help me out here. Let’s party!
Within a minute I received a reply from @joshuakhersh who was with a group of social media-ites in Chicago. I’m in the NY metro. They had adopted the same hashtag and were partying away to mirror the experiences of their colleagues who were in Austin.
We had a very fun exchange, and connected to one another as we might not have otherwise. We’re following each other now on social media and have all expanded our networks around this shared experience.
This is really the lesson of social media. Search around for people who understand your needs and experiences. You can plug in search terms all over the web to find these folks. Then just reach out. You start out right away with something in common that you can talk – and often laugh about — together. From there it’s easy to build relationships that can lead to all kinds of collaborations.
One woman who weighed in on the #notatsxsw thing – @lulugrimm – picked up on my Twitter profile a mention of my leisure time pursuits on the back of a Harley Davidson. Turns out that she has also ridden motorcycles and so we have that shared connection as well. She is in Minnesota and I’m going to direct-message her on Twitter tonight to be sure she’s not in harm’s way from the potential Red River flood. I was concerned about her as I listened to the news reports about that today. The social web is a very personal place!!
Survey Results: Media Seek More Outside Video Content for Online Viewing
Posted on March 14, 2010. Filed under: Content, Inbound Marketing, Jazz, Newspapers, Public Relations Marketing, Social Media, Uncategorized, Video | Tags: 2010 Web Influencers Survey, Antonio Carlos Jobim, Content, Doug Simon, Elis Regina, Inbound Marketing, Marketing, Media, Music, Newspapers, Social Media, Video |
After a weekend of horrific rain and high winds here in the NY metro, I decided to blog to Antonio Carlos Jobim’s lilting Waters of March – sung by Jobim himself and the legendary Elis Regina. Hit play and enjoy — or subscribe by RSS and listen at your leisure.
Last week I had the opportunity to hang out with and hear a presentation by video producer and video blogger Doug Simon of D S Simon Productions Inc and vlogviews.com. He was launching his 2010 Web Influencers Survey, a second annual poll of the use of outside video content by influential media online.
Doug surveyed nearly 300 media sites – TV, radio, newspapers, magazines, online only and blogs. The results should get everyone who wants to earn media coverage scrambling for their Flip or other digital video cam – or calling on a trusted professional video production studio.
With his permission, here are a few highlights and a couple of tips.
- Newspapers and TV showed the highest rate of increase in use of online video content 76% and 96% respectively – up from 53% and 79% the previous year.
- Though no TV stations said that they use scripted video pieces, 33% said they use embed codes. An embed code is an HTML code that allows you to post a video on a website or blog as easily as posting a photo. Ironically, if a TV outlet uses your video embed code, they are, indeed, posting a scripted piece in its entirety!
- If you get your video content on a media site, the reach doesn’t stop there. All of the media surveyed share their online video content in varying percentages – from 13% to 47%.
Doug’s top tip for producing and sharing video content with media?
- Be informative and produce your video in an authentic style. Think news item – not infomercial. No hard sell!! You must be fully transparent to meet FTC guidelines.
- Another important tip…As with all web content, make sure that your video is social media ready so that it can be easily shared and tracked.
A few months ago, I wrote here about the Exaflood – a huge increase in online video. Doug’s study most definitely supports the information in that post. To get more results from the 2010 Web Influencers Survey and to learn much more about how to use online video visit Doug Simon at www.vlogviews.com. Thanks to Doug for sharing this great information and his expertise.
BTW…Although Waters of March sounds like it keeps repeating the same musical phrase, except for the refrain, each phrase is slightly different – like water cascading over rocks in a streambed. The sheet music goes on for pages!
How Social Media (probably) Got a Small Hotel into the NY Times
Posted on February 22, 2010. Filed under: Jazz, Newspapers, Social Media, Uncategorized | Tags: Chris Brogan, Damien Basile, Ella Fitzgerald, Ellie Becker, James Knowles, Jazz, Journalists, Marketing, Music, New York Times, Roger Smith Hotel, Social Media, Susan Dominus |
No other tune could accompany this post as well as Ella Fitzgerald’s rendition of There’s a Small Hotel from the album The Rodgers and Hart Songbook Volume 2. Check out the rarely-heard verse! Hit the play button below, or if you’re getting this by email, visit the blog to listen.
Today my RSS feed coughed up a New York Times article by Susan Dominus about the joys of www.foursquare.com. Read the article or go on the website to learn about Foursquare. That’s not the point of this post.
Susan Dominus met one of her sources for the article at the Roger Smith Hotel on Lexington Ave between 47th and 48th. From my experience, the choice of venue might be no coincidence. And it represents the power of social media.
First let me say that, in my opinion, the Roger Smith is one of the coolest unsung spots in NY City. Its president is talented Connecticut sculptor James Knowles. The property is maybe the last remaining property of his wife’s family’s hotel holdings. The couple has lovingly embraced the Roger Smith, renovated it and given it one of the most delightful personalities in all NY hotel-dom.
I first met Jim Knowles in the early 1990s through a client Joe Scott, founder of upscale Connecticut landscape design firm Glen Gate, who engaged Jim to create an award for his most creative designers. At the time, Jim hosted Monday evening starving artist dinners in the penthouse of the Roger Smith. They were unspeakably charming and so supportive of the New York arts community.
Over time, I’d stop in there to view the artwork on display and noticed that the hotel was succeeding in attracting international visitors. But I will go out on a limb and say that it has become uber-popular with home town folk since social media guru Chris Brogan has made it his official NY stopover.
Chris tweets about the Roger Smith to his almost 125,000 Twitter followers – including me — and frequently mentions the hotel in blog and newsletter posts. So when a New York Times reporter doing a story on the website Foursquare.com hooks up with interviewee “Damien Basile, a 29-year-old social media consultant, and several of his Foursquare-happy friends” at the Roger Smith, it stands to reason that this person likely learned about the place from a Chris Brogan post and might well be wanting to establish Foursquare mayor-dom and badges at Chris’ NY hotel of choice. (Again check out Foursquare or the Times article to interpret the aforegoing.)
Makes sense to me. But more important, and what I’d share with clients, is that recognition in the social media realm has real dollars and cents value. The fact that Chris has established authority and endorses the Roger Smith likely makes it a destination for social media types and probably led to the NY Times recognition. Chris…you’ve proved it before, and if I’m not all wet here, this proves it again.
Obviously, I’m connecting the dots, but if somehow Damien Basile sees this post, please let me know if I’m right or paddling in the wrong pond. Or if Chris Brogan learned about the Roger Smith from Damien or other NY social media folk I’ll reverse, of course. But it was one of those tasty moments that seemed more than coincidence. And Chris’ endorsement of the Roger Smith certainly can’t hurt – regardless of who learned about it from whom.
When NOT to Link it All Together
Posted on February 15, 2010. Filed under: Inbound Marketing, Jazz, Public Relations Marketing, Social Media, Uncategorized | Tags: blip.fm, Derek Peplau, Djavan, Ellie Becker, Inbound Marketing, Jazz, Marketing, Music, PR, Public Relations, Social Media, Web 2.0 |
First, take this Musical Accompaniment Pop Quiz. Why did I select Carnaval in Rio by the incredible Brazilian composer/guitarist/vocalist Djavan? It’s a two-part answer that you can find at the end of the post. Hit the play button to listen. eMail subscribers, visit the blog to hear the tune.
Awhile back, via a tweet by Derek Peplau (@peplau), a member of my Twitter community who is passionate about indie music, I learned about blip.fm. In short, this is the music version of Twitter.
All members become ‘dj’s’ and can upload, search for and share – i.e. blip, or re-blip — tunes and DVD’s in just about every music category – along with a few words about each selection. You can follow your favorite dj’s and hopefully build your own group of listeners. If you’re reading this blog, then you can imagine that I made a beeline over to blip.fm and searched for the jazz devotees and some favorite tunes to blip.
First, I watched the action of some of the more experienced dj’s. I saw that when they were on blip, they shared an almost constant stream of terrific music. Really impressive, the musical knowledge and taste of this group! Prolific!!
Now, when I opened my blip.fm account, I had the option to link my blips to my Twitter and Facebook accounts. I held off until I got the lay of the land. Once I did, my decision was NOT to link up these accounts.
The reason was simple: My Twitter and Facebook communities are about other things — Inbound Marketing/Social Media and Family/Friends respectively. Even though the people who know me in all of my communities are aware that I am a huge music lover and that I ride on the back of a Harley with Jeff, the love of my life, they have their own passions and time is precious. I’m not about to fill up their Twitter streams or Facebook walls with 10 or 20 blips in an evening of music they may not necessarily want to hear.
In fact, as I thought about it, it occurred to me that although I enjoy his occasional tweet about something he’s listening to over at blip.fm and have discovered some cool new musicians and bands as a result, Derek isn’t tweeting his whole playlist either.
Although this follows a post that talks about how to link up and use an array of options to leverage your website hub in other online places frequented by your diverse constituents, this advice represents the other side of the coin. Here’s the take-away: we need to resist the temptation to link up all of our social networks. Just because it may be easy to accomplish with a click or two, there’s a thought process to go through to determine that whatever we share with a particular group will be welcome and add value.
If you’d like to, you can follow me or Derek on blip.fm! @elliebecker @peplau
Answers to Musical Accompaniment Pop Quiz:
- Carnaval in Rio is in full swing as I write this. So I’m in the mood. It ends tomorrow, Feb. 16, 2010.
- Djavan starts with DJ – a tribute to all of my fellow blip.fm dj’s! ;-}
Buyer Personae, Meet Brand Personalities
Posted on February 12, 2010. Filed under: Advertising, Inbound Marketing, Internet Traffic, Jazz, Public Relations Marketing, Social Media, Uncategorized | Tags: Brands, Ellie Becker, Gene Harris, Inbound Marketing, Jazz, Marketing, Music, Social Media, Web 2.0 |
To celebrate the end of the week and get us groovin’ into the weekend hit the play button for pianist Gene Harris’ version of ‘Put it Where You Want It’. More about why this selection at the end of the post. If you’re getting this by email – visit the blog to listen.
In inbound marketing we encourage clients to imagine their important audiences as Buyer Personae – individual types with particular qualities, characteristics and personality traits. Subsequent marketing to buyer personae becomes more focused and resonates more authentically with customers and prospects.
Lately, in consulting with a number of small and mid-sized businesses, I’ve started formulating some thoughts about Brand Personalities. Beyond the visual identities/logos, and overarching brand promises/values that marketers work hard to put forth with consistency, brands have personalities.
Like humans, brand personalities are comprised of a variety of traits and behaviors that can and should be displayed appropriately depending upon the audience, the interaction and the venue.
A brand may be dead serious about R&D and product safety. It may be playful in marketing promotions and intellectually curious in establishing thought leadership. It might be daring – or risk averse. It could be an advocate for its employees and a kind neighbor that gives back through voluntarism or philanthropy. It could be a no-nonsense negotiator in protecting investor value.
Companies need to consider their own personality traits when establishing their online presence. The array of social media and Web 2.0 tools offer ample opportunity to share various brand personality attributes in different ways.
For example, a firm’s website might present its most formal face to the general array of possible visitors: prospects, customers, referral sources, prospective funders, industry analysts, media, etc. There might be a calendar page listing upcoming events, speaking engagements and so forth. There might also be a page where the company’s philosophy of community involvement is described. Other pages would present products and services.
Offsite tools can make the personality traits associated with each aspect of your company and its activities come alive. Put the photos from a recent speaking engagement or community service event on Facebook, tagging noted guests, officials and employees. You can also share fan-only promotions, offers and contests there.
Post PowerPoint decks from analyst briefings on Linked In and solicit comments and questions. Share comments that highlight your understanding of your business on blogs and sites that cover your industry.
Use Twitter to tap into issues of importance to your key audiences, then comment, showing concern as well as expertise and sharing information that adds value to the conversation. Leverage your brand’s knowledge base on your blog, sharing insights from employees in various roles and commenting on industry developments, company issues, and customer concerns.
Regardless of the venue, link every part of your online presence to every other part so that over time those who engage with your company will get a fully rounded picture of your rich and diverse brand personality.
I chose the Gene Harris tune ‘Put It Where You Want It’ from his album Alley Cats for two reasons. First, the album notes say, “Soulful, bluesy, swingin’, hard-bopping, funky – which of these best describes the two-fisted jazz piano stylings of Gene Harris? Answer: All of them!!” So it is with multi-faceted brand personalities. And, second, you can take the online content that best represents each aspect of your brand and – you guessed it – put it where you want it! Enjoy and see you soon!!
Take-away From Toyota’s Woes: Smaller Can Be Better
Posted on February 5, 2010. Filed under: Crisis Management, Crisis Response, Jazz, Public Relations Marketing, Social Media, Uncategorized | Tags: Billy Strayhorn, Digg, Digg Dialogg, Duke Ellington, Ellie Becker, Facebook, Inbound Marketing, Jazz, Lotus Blossom, Marketing, Music, Public Relations, Social Media, Twitter, Web 2.0, WikiAnswers |
Please click the audio player right below for today’s tune — Duke Ellington playing Lotus Blossom — and see end of post to learn why I chose it. For email subscribers, please visit the blog to listen.
The largest company in the country that gave birth to the notion of ‘falling on one’s sword’ just gave itself a belated slap on the wrist for the results of abandoning its brand commitment to quality. Toyota president Akio Toyoda finally spoke formally about the company’s woes at a press conference today.
He apologized to consumers and shareholders and vowed that Toyota would refocus on quality, which has suffered — apparently since Toyota’s strategic decision to become the world’s largest motor company. The #1 spot didn’t do General Motors very much good from the standpoint of innovation and quality. It did indeed lose top billing to Toyota, which, ironically, has now dropped to #2 behind Volkswagen-Porsche – the result of global recession production pullbacks.
According to reporting in the New York Times, Mr. Toyoda said, “I deeply regret that I caused concern among so many people. We will do our utmost to regain the trust of our customers.”
He said that he hoped to restore Toyota to profitability and help revitalize the economy of Japan, but he would put restoring trust above profits. That makes sense. If trust is restored, profits will follow.
After reading the Times account, I decided to mosey around the Social Web a bit to see what people are saying and to check what Toyota is doing online to help turn around the situation.
On the Toyota Facebook page, there was a scary war of words going on among some of its more than 70,000 fans. Brand loyalists were chastising those who were concerned or angry about quality issues – even folks who had actually experienced serious accidents as a result of sudden acceleration.
Particularly heated were comments from a few fans with a political agenda who were putting forth the notion that the US government is pursuing the Toyota situation in an attempt to help GM return to the dubious status of ‘world’s largest.’ They must not have read Japan’s transport minister’s remarks, that he suspects Toyota delayed too long, putting profits before safety.
On Twitter, there were far fewer positive comments about Toyota and far more criticism of its delays and its departure from its quality ethic. However it was on Twitter that I found a link to Digg’s announcement that this coming Monday Jim Lentz, President and Chief Operating Officer of Toyota Motor Sales, USA will take part in a Digg Dialogg.
Members of the Digg community are posting questions for Mr. Lentz and he will be asked to answer the ones most-voted-on between now and then. I took the opportunity to ask a question about whether the drop in quality standards would cause Toyota to retreat from the “Let’s be the largest” strategy.
Personally, I’ve never believed that bigger is better. I’ve seen too many tiny client companies make incredibly valuable contributions to the world, their customers and their employees. It’s great to grow and achieve efficiencies and economies of scale, but it’s also critical to have open eyes about what might be lost along the way. If I thought I might lose the very values that define my brand, I’d definitely choose to keep it small. Thanks for the reminder, Toyota.
Today you’re listening to Duke Ellington playing Billy Strayhorn’s haunting tune Lotus Blossom. A song inspired by this iconic image of Eastern culture seems a fitting homage to Toyota and Japan. Out of curiosity, I just googled Lotus Blossom Symbolism. A result from WikiAnswers® informs me that the Lotus Blossom is a symbol of having come through a hard time, on the way to better times. The lotus begins its life in the muck and mud of swamps and works its way through the water to become a thing of beauty floating on the surface in rarified air. Wow! How perfect is that? Toyota, may you be a lotus blossom.
‘Getting’ Twitter – An Aha! Moment
Posted on January 12, 2010. Filed under: Inbound Marketing, Internet Research, Internet Traffic, Jazz, Social Media, Uncategorized | Tags: Betty Carter, Carmen McRae, Connecticut Technology Council, Ellie Becker, Inbound Marketing, Jazz, Marketing, Music, Social Media, Soundview Innovation Cell, Twitter, Web 2.0 |
Click the audio player!
Last week I was speaking with my longtime friend and colleague Keith Reynolds — a career-long technology guy who is now in the radiation security business. We were discussing a presentation I’m giving to the Stamford Cell of the Connecticut Technology Council Innovation Group with my graphic/web design partner Bernadette Nelson of Studio B/Visual Communication.
Not surprisingly, she and I had proposed the topic Re-Thinking Your Website: Tips for Making it a Business Magnet Using Web 2.0 Tools. Keith, who chairs the group, asked if it would be better to make it a talk about using Twitter, something he was particularly interested in and had made a New Year’s resolution to learn more about and implement.
I explained that Twitter is just one of many inbound marketing tools for engaging with audiences online and that it would be interesting for the group to hear about the bigger picture. Everyone’s talking about Social Media and Twitter, but it’s important to understand the context into which they may or may not fit – depending upon individual company goals.
Keith persisted, saying that he didn’t really ‘get’ Twitter. How does it work? Why is it important? What does it do for you? He had opened an account but hadn’t yet jumped in.
I decided to be a good friend and take the opportunity to offer Keith a little demonstration of Twitter’s powerful searchability and the access it gives to online communities that are already interested in what you’re offering – and who can share their helpful information and experience in return.
After a few minutes of playing with keywords in Twitter Search, we typed in ‘Radiation Safety’ and were rewarded with a rich Twitter stream being produced by people discussing the topic. There were a number, to be sure, who were worrying about radiation danger from new airport screening machines. But there were also radiation security professionals and people from companies that put their employees through radiation safety courses and are concerned with security for a variety of reasons.
Aha! There they were. A community of people who can benefit from Keith’s expertise and services. But how, he asked, could he get involved with this group?
We noted the hashtags – for the uninitiated, a keyword phrase preceded by a # sign that helps track specific topics – in some of the community’s tweets. Keith is now keeping up on comments among the group and following certain leaders he’s identifying. When he attends an industry conference later in the month, he’s going to live tweet gems of information and include the hashtags we identified so they’ll find their way to his Twitter community, providing value to the group. He’s also deciding what free app he’ll use to manage his Twitter streams – TweetDeck or Seesmic Desktop.
At the end of the presentation next week, we’re going to share Keith’s Twitter Aha Moment and begin an experiment to see if and how his activity on Twitter contributes to business success. Will keep you posted!
I remember my Twitter Aha Moment – when a Friday afternoon tweet about enjoying the weekend fall weather on a Harley got me found by several Harley Davidson enthusiasts and organizations within a few hours. Do you remember yours?
In honor of Bernadette’s and my collaboration and the Innovation Cell, enjoy the tune “What’s New?” from the Carmen McRae-Betty Carter Duets live album. Hope B and I are a fraction as entertaining together as these two!! See you soon!!
New Guidelines for Marketing Partnerships: Borrow from Jazz Improv
Posted on January 10, 2010. Filed under: Advertising, Inbound Marketing, Jazz, Public Relations Marketing, Social Media, Uncategorized | Tags: Ellie Becker, Inbound Marketing, Jazz, Les McCann, Marketing, Music, PR, Public Relations, Publicity, Social Media |
Click on the audio player!
I’m writing this on Sunday morning and so what better musical accompaniment than the gospel underpinnings of pianist Les McCann playing his tune The Shampoo in a live recording. I first heard this rousing number back in the 60’s when Cousin Sydney was introducing me to the joys of jazz and blues.
Having listened to jazz now for more than 40 years, I’ve learned something about improvisation and the creativity it requires and inspires that I try to apply elsewhere in my life. Great jazz improvisers draw from a huge body of common knowledge, structure and rules and then add their own ideas, drawing from personal experience and technical skill. The musicians in a jazz combo listen to each other carefully and build on each others’ ideas.
The same group can play the same tune 50 times and it will be a new song each and every time. Listen to another group play the song and it will be something else again.
As the marketing and PR world changes I find myself seeking to build new and different kinds of professional connections. More and more, I think about how jazz music is made as I build business relationships and partnerships for my E.R. Becker Company consultancy. Bringing a complex array of inbound marketing tools and techniques to clients, requires a variety of knowledge and skills and the ability to compose well-structured original material for a new and evolving area of marketing; arranging ‘charts’ – as jazzmen call orchestrations — for unchartered waters.
So here’s what I ask myself as I think about which other professionals to bring to the table to meet client objectives:
- Who has the fundamentals down?
- Who is really talented?
- Who is curious enough to explore new ideas?
- Who really and truly listens?
- Who has the chops to play triple time to the end of the song?
- Who can jump into a group and shine while creating space for – and even amplifying the light — of others’ contributions?
- Who gets it that combined creativity is more powerful than ego-driven efforts?
How are you looking at your business partnerships these days?
Enjoy and see you soon!
Photo Credit: Jeff Levine
Sea Changes: 4 Reasons to be Upbeat about Marketing in 2010
Posted on January 4, 2010. Filed under: Advertising, Inbound Marketing, Jazz, Public Relations Marketing, Social Media, Uncategorized | Tags: Ellie Becker, Inbound Marketing, Jazz, Marketing, Music, PR, Public Relations, Social Media |
Click the audio player!
As we get back to work in these first few days of the New Year, I’m still feeling celebratory! 
In the mood for some festive music, I just pulled out a CD by one of my favorite jazz trios – the magnificent pianist Tommy Flanagan, who accompanied Ella Fitzgerald for years, here teamed with bassist Peter Washington, and drummer Lewis Nash. You’re listening to the album’s title track, Sea Changes – which inspired the title of this post. You can either be anxious about change — or embrace it and be happy! Guess what I’ve chosen?
The upbeat composition by Flanagan made me think of how the Sea Changes in PR are changing things for the better. Having transitioned my practice to an inbound marketing approach, here are four reasons why I’m looking forward to 2010.
- Companies are waking up from the marketing deep sleep of 2008-09 and coming to the realization that they’ve somehow returned to consciousness in a new and promising world. While they slept, some PR and marketing people were busy figuring out that new online tools open opportunities that didn’t exist before to engage with customers and other stakeholders.
- As these companies bring budgets into play, they’re happy to learn that online efforts can not only generate leads, but also convert the leads to sales. It’s really nice to sit with company executives and watch their heads nod enthusiastically as the light dawns that their websites – maybe with a few tweaks and additions – can become drivers of marketing success.
- As a PR/marketing strategist, I have a fresh tactical toolkit to dig into. New inbound marketing tools & techniques are capable of turning the idea of marketing integration from nice concept to powerful reality. By pulling a variety of disciplines together – sales, marketing, PR, corporate affairs, community relations, customer service, search, video, web development, R&D and more, inbound marketing allows organizations to leverage knowledge across corporate silos and benefit from broader buy-in and contribution to business objectives.
- Wow! It feels so good to offer services where we can actually measure how they contribute to the bottom line. No mistaking when relatively soon after optimizing a site for search engines, adding a blog with great content and building links with important online communities your Website Grader score goes from 20 to 85 and you move from Google obscurity to ranking on page one or two for important keywords.
What’s making you feel optimistic about the year ahead?
Enjoy! See you soon!!
dLife: A How-To For Information & Social Media Monetization
Posted on December 28, 2009. Filed under: Advertising, Inbound Marketing, Internet Traffic, Jazz, Newspapers, Public Relations Marketing, Social Media, Uncategorized | Tags: Advertising, diabetes, dLife, Ellie Becker, Howard Steinberg, Jazz, Journalists, Marketing, Miles Davis, Music, New Media, New York Times, Newspapers, pharmas, www.dLife.com |
Today I was in the midst of my usual early morning multi-tasking, reading email, a few favorite blogs and the New York Times online, drinking coffee and eating breakfast while listening to local news and weather on the tube in the background.
Eating in earshot of the TV has become a real crapshoot in terms of whether you’ll be able to finish without a pharma commercial ruining the meal with a nauseating list of potential side effects of some miracle drug. This morning I didn’t get lucky.
As I got into a NY Times story that caught my attention, Adding Fees and Fences on Media Sites by Richard Perez-Pena and Tim Arango, a drug commercial came on, sending me running to preserve enjoyment of my yogurt and fruit. As I exiled myself from the room with the offending commercial, I couldn’t help but think for the umpteenth time that this couldn’t possibly be the result that pharma marketers are looking for.
Particularly in light of the Times article, which focuses on how news media companies are trying to monetize their content, I thought – also for the umpteenth time – about the visionary ideas behind dLife – a multi-media effort focused on helping people living with diabetes to better manage their chronic condition. I had the good fortune to work on the launch of that venture back in 2004. And it can provide a road map for both media companies and advertisers trying to find new ways to succeed.
The genius behind the dLife concept is its founder, veteran marketer Howard Steinberg, who was diagnosed with type 1 diabetes at age 10. Recognizing that successfully managing diabetes represents a lifestyle – a very different view of disease management – he created a multi-media diabetes network that would provide the diabetes community with a new approach to living well with a life-threatening chronic illness — while building a hugely targeted audience for pharmas and other providers of products and services for diabetes.
dLife has a web portal at its hub plus spokes that include the first lifestyle cable TV show about a chronic illness, a radio ‘tip’ segment and a newsletter. dLife.com is now one of the top diabetes/healthcare sites on the web. Its TV content is consistently award winning. You can follow the company on Twitter — @dLife. dLife members (sign-up is free) get unlimited access to its content, as well as product discounts and online purchase opportunities.
Who pays for all of this? Advertisers do! Gladly! dLife delivers a large community that is almost 100% guaranteed to be interested in advertiser offerings. And, instead of buying expensive national advertising to reach a relatively small fraction of the US population, they can reach dLifers via much less expensive cable, online and radio advertising.
Media companies and advertisers can take a lesson from dLife. Maybe the New York Times, for example, should begin to break down its reader base into affinity groups and build segmented communities that are interested in certain areas of its coverage and would be interested in particular ad categories. The Times seems to be moving in that direction with its Weekender subscriptions and ad campaign that explores what sections people are ‘fluent in’ – read ‘interested in’. It could then offer targeted packages to advertisers – particularly multi-media offerings with built in cross marketing. Like 24/7/365 special advertising sections.
The technology exists online to provide personally segmented advertising. That’s how to get ads to where they’ll actually be appreciated – and effective. In fact, the process could be interactive. I know I would consider self-selecting for relevant ads to keep desirable news content coming – particularly if I could get irrelevant and disgusting pharma commercials out of my life!
I’d love to hear some of your creative ideas for new content/pay models for traditional media.
In honor of Howard Steinberg’s vision, today’s music is the tune Miles Ahead by the visionary jazz man Miles Davis with the Gil Evans Orchestra conducted by Quincy Jones, live at the 1991 Montreux Jazz Festival. Ironically, Davis is listed as a musician who lived with diabetes on the dLife website.
Enjoy! See you soon!
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