Short Post on Facebook vs Google+: Is the new solving old problems?

Posted on July 11, 2011. Filed under: Facebook, Google, Inbound Marketing, Marketing, Small Business, Social Media, Twitter | Tags: , , , , , , , , |

Old vs New

Does the New Solve Old Problems?

Sometimes having a new online marketing tool gets us thinking about what it is about the old tool that we’ve just been putting up with because we had no good options. Until today, I wasn’t that focused on Google+, the new social media service from Google.

If you’ve read – or go back and read – my last few posts, you’ll see that I’ve used the launch of Google+ to focus on the fact that most businesses haven’t yet nailed online marketing basics – let alone what’s new coming down the pike.

But today I realized that Facebook would be much more helpful if we could attach other info than video and image files and outside links. I was posting basic info about an event being put on by an account I administer. It would have been helpful to attach a copy of the flyer or press release to give more details. No dice.

I searched around and came up with a Facebook-centric posting service called PosterWall.com that didn’t seem to intuitively solve the problem – although if I play around with it I might figure it out. But at least in the process I learned that lots of other people are frustrated by the file sharing limitations of Facebook.

To make matters worse today, in the process of playing around with various ways I might share the desired files, I accidentally deleted a previous post and there’s no way to undelete it.

As a subscriber to daily emails of Chris Brogan’s blog, I’ve been following his excellent and ongoing reviews of Google+. As a non-invitation-holder to the current field trial, I have to rely on trusted others to get me up to speed. Chris’ explorations have been very practical and give a visual peek into the Google+ world. You can see for yourself at www.chrisbrogan.com. No need for me to re-invent the wheel here.

But as I watched a very helpful ‘screen cast’ Chris put out today of the Google+ environment, it looked to me that in the area that corresponds to the Facebook Wall, there was no option for posting, say, a Word file. I left a comment to that effect and will let you know if I get a response. Plus I will do additional research.

Looking at the idea of Google+ Circles (different groups and communities that you can define for purposes of what to share with whom) I’m wondering what the difference is from the Lists in Twitter. I started making lists when Lists was first introduced, but as my Twitter followers have increased and people follow me from various arenas, I’ve stopped taking the time to figure out what lists they belong on.  Will that be the same with Circles?

I guess the point of this post is that what gets us interested in the new is when the old doesn’t meet our needs. If the new doesn’t meet them either, then it won’t surpass the old.

Image is from Mrs Logic Under Creative Commons License.

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Ignore Google vs Facebook Battle of the Titans. Keep Your Eye on Your Plan

Posted on July 7, 2011. Filed under: Business Management, Content, Facebook, Google, Marketing, Small Business, Uncategorized | Tags: , , , , , , , , |

Facebook vs Google

Don't be Distracted from Your Online Marketing Plan by the Facebook vs Google Battle of the Titans

Anymore when I read my morning feeds, I feel like I always do when the local news gives the Monday morning movie box office scores. Why??

The online ‘movie of the month’ — Facebook & Google: Titans’ Battle to Destiny — is making my head spin. I’m used to things rolling fast in the technology world, but do you get the sense that at this moment the game has ramped up for some reason?

I’ve spent a good deal of time reading reviews of the Google+ field test. The arc that reviews have followed is similar to what I’ve experienced with other emerging tools and online phenomena.

  • The brush off (we’ll have to see what this is all about).
  • The immersions (Just spent several hours on whatever the new thing and here are my initial reactions).
  • The instant embraces and rejections depending on guru.
  • The reality of whether everyone other than the insiders actually adopts the new thing in time.

Now today, the news breaks about the Facebook/Skype collaboration on video chat within Facebook. I read the news right after reading Chris Brogan’s positive review of the Hangout feature in Google+ that allows up to 10 people to video-chat at the same time.

Apparently Facebook video chat is a one-to-one deal. I read several blog posts this afternoon that offer mixed reviews of Facebook’s new video venture. But does any of this really matter to you right now?

Readers, please know that I keep up on this stuff. But I don’t necessarily jump in and start blogging about the next great thing online. I’m working with small to mid-sized companies that are still trying to get their next generation websites up, figure out why they need to blog – and how can we ever find the time to do it – and a lot of other things that they need to understand and embrace to use the Web to grow their businesses.

So I say, WHOA!!!! Don’t pay attention to all the buzz and the battle of the titans going on among the huge players whose future lies in trying to control what the future will be.

Let’s not get distracted, my small to mid-sized business friends. Let’s keep our eyes on the ball and implement a rational online marketing plan, based on real objectives, using the proven tools of today.

Promise. When the new stuff is really meaningful to your business, I’ll help get you up to speed.

Is your head spinning with daily Google-Facebook news? What are you doing to keep your online marketing plan on track?

Image by Jason Barles Under Creative Commons License

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Take-away From Toyota’s Woes: Smaller Can Be Better

Posted on February 5, 2010. Filed under: Crisis Management, Crisis Response, Jazz, Public Relations Marketing, Social Media, Uncategorized | Tags: , , , , , , , , , , , , , , , |

Please click the audio player right below for today’s tune — Duke Ellington playing Lotus Blossom — and see end of post to learn why I chose it. For email subscribers, please visit the blog to listen.

The largest company in the country that gave birth to the notion of ‘falling on one’s sword’ just gave itself a belated slap on the wrist for the results of abandoning its brand commitment to quality. Toyota president Akio Toyoda finally spoke formally about the company’s woes at a press conference today.

He apologized to consumers and shareholders and vowed that Toyota would refocus on quality, which has suffered — apparently since Toyota’s strategic decision to become the world’s largest motor company. The #1 spot didn’t do General Motors very much good from the standpoint of innovation and quality. It did indeed lose top billing to Toyota, which, ironically, has now dropped to #2 behind Volkswagen-Porsche – the result of global recession production pullbacks.

According to reporting in the New York Times, Mr. Toyoda said, “I deeply regret that I caused concern among so many people. We will do our utmost to regain the trust of our customers.”

He said that he hoped to restore Toyota to profitability and help revitalize the economy of Japan, but he would put restoring trust above profits. That makes sense. If trust is restored, profits will follow.

After reading the Times account, I decided to mosey around the Social Web a bit to see what people are saying and to check what Toyota is doing online to help turn around the situation.

On the Toyota Facebook page, there was a scary war of words going on among some of its more than 70,000 fans. Brand loyalists were chastising those who were concerned or angry about quality issues – even folks who had actually experienced serious accidents as a result of sudden acceleration.

Particularly heated were comments from a few fans with a political agenda who were putting forth the notion that the US government is pursuing the Toyota situation in an attempt to help GM return to the dubious status of ‘world’s largest.’ They must not have read Japan’s transport minister’s remarks, that he suspects Toyota delayed too long, putting profits before safety.

On Twitter, there were far fewer positive comments about Toyota and far more criticism of its delays and its departure from its quality ethic. However it was on Twitter that I found a link to Digg’s announcement that this coming Monday Jim Lentz, President and Chief Operating Officer of Toyota Motor Sales, USA will take part in a Digg Dialogg.

Members of the Digg community are posting questions for Mr. Lentz and he will be asked to answer the ones most-voted-on between now and then. I took the opportunity to ask a question about whether the drop in quality standards would cause Toyota to retreat from the “Let’s be the largest” strategy.

Personally, I’ve never believed that bigger is better. I’ve seen too many tiny client companies make incredibly valuable contributions to the world, their customers and their employees. It’s great to grow and achieve efficiencies and economies of scale, but it’s also critical to have open eyes about what might be lost along the way. If I thought I might lose the very values that define my brand, I’d definitely choose to keep it small. Thanks for the reminder, Toyota.

 Today you’re listening to Duke Ellington playing Billy Strayhorn’s haunting tune Lotus Blossom. A song inspired by this iconic image of Eastern culture seems a fitting homage to Toyota and Japan. Out of curiosity, I just googled Lotus Blossom Symbolism. A result from WikiAnswers® informs me that the Lotus Blossom is a symbol of having come through a hard time, on the way to better times. The lotus begins its life in the muck and mud of swamps and works its way through the water to become a thing of beauty floating on the surface in rarified air. Wow! How perfect is that? Toyota, may you be a lotus blossom.

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