Help Crowd-Source an Inbound Marketing Definition (There’s a Prize)
Question: What's the Definition of Inbound Marketing? Thanks for sharing your answer!
Can you succinctly describe Inbound Marketing? Do you have an idea but are not quite certain? Would you like to know more about what it is? Do you have absolutely no idea, but would be willing to take a stab at explaining it anyway?
Then this is the post for you! You just have to be prepared to share your take on Inbound Marketing in the comments. There’s a prize involved. Read on.
Why am I looking for a definition? I talk to companies about Inbound Marketing every day and each time I try to find the tidiest way to help people get it. I’m a pretty darned good communicator – been doing it professionally and successfully for decades. I’ve explained lots of complex concepts and technologies.
But Inbound Marketing seems tougher for some reason. Maybe it’s because people think they know what it is, and are resistant to accepting that there’s more to it. Eventually people understand, but given today’s short attention spans, we need a short explanation. Time is of the essence!
I’ve checked out Inbound Marketing groups on LinkedIn, the websites of fellow Inbound Marketing agencies, HubSpot’s website and Wikipedia, which was able to shed light on an earlier sense of Inbound/Outbound Marketing that I encountered once trying to explain it to a software company product development executive.
So far I’ve found nothing that encompasses all the parts and benefits of today’s Inbound Marketing in a way that’s quickly understandable. I’ve blogged about how people don’t get it. I’ve wracked my own brain for a tight definition and come up with something that I’m trying out in my networking groups and to audiences I’m speaking to in the near future. But I have a feeling I can do better.
So I decided to reach out to the online community of all stripes to see if we can crowd source something that works. There’s a prize for the best definition: A copy of Inbound Marketing by Brian Halligan and Dharmesh Shah, co-founders of HubSpot. Brian coined the phrase Inbound Marketing.
Let’s have at it. I’m passionate about Inbound Marketing, know it works and want more companies to get it and buy in, so that they can start reaping the benefits. Plus we can have some fun!
Let’s get all the help we can. Please share everywhere!!
The image is from the photostream of tj scenes on Flickr.com under Creative Commons license.
Read Full Post | Make a Comment ( 3 so far )Social Media Does Not Equal Inbound Marketing
Inbound Marketing is a bigger, more strategic concept than Social Media
When someone asks me what I do for a living and I say, “I’m an Inbound Marketing consultant and they get that blank stare, I try to help them by saying, “Online Marketing,” as a potentially more understandable explanation. Almost inevitably, they then say, “Oh. Social Media. We’re doing that.”
Then I say to myself, “There’s still so much education necessary to help people understand that:
- Inbound Marketing is a total process for growing business online
- Social media engagement is one important part of implementing Inbound Marketing, but to really make social media pay off, you first have to understand its purpose in the big picture.
Here’s a list of what Social Media is good for:
- Identifying people online who can buy your products/services or refer others who can.
- Cultivating relationships with those individuals.
- Publicizing your website, blog posts and other valuable original content to drive traffic.
- Providing outposts for your company other than your website to engage with audiences in different ways.
This is all great and these activities can stand on their own to a point. But Inbound Marketing as an overall approach:
- Originates from a more strategic than tactical mindset.
- Looks at marketing as a driver of growth and takes business objectives and metrics into consideration.
- Is concerned with not only creating online traffic but converting it to sales.
- Tailors tactics to address a prospect’s progress in the purchase cycle.
- Incorporates analytics to measure success and set productive marketing directions.
- Offers ROI proofs.
So if your company has a Facebook page, a Twitter, LinkedIn and/or Google+ account – even if you’re blogging like crazy in addition to your social media efforts – and you’re not sure what it’s actually contributing to the bottom line, it’s time to graduate to the next level of online marketing. Start thinking and implementing like an Inbound Marketer.
Read Full Post | Make a Comment ( 2 so far )A Marketing View: 20 Steps to a Website that Maximizes Business Growth
Marketing Strategy is the First Step to Growing Business Online
In the past, if you wanted a new website – or to redesign an existing one – the first step was to find a web design firm. This was fine when your website was an online brochure.
Today, if you make your first concern the design and look/feel of your site, you’re missing valuable opportunities to use the web project to refine or redefine your business focus, to add new business lines – and to get found.
A marketing/business consultant is well suited to help you in this effort and is a prudent first stop. Getting an outside eye on your business and online marketing can yield fresh ideas about how you can use your web presence to grow.
Then find a good design/web development firm capable of implementing your brand identity and web strategy, offering technical advice, and organizing your content for usability. Your marketing consultant will undoubtedly be able to help you source the right partner.
Here are 20 steps to structuring a website project to maximize business growth:
1. Review and audit your current marketing, as well as new marketing approaches you’d like to add.
2. Be able to articulate, “What’s our business?”
3. Do a lot of competitive research. Look at other sites. See what your competitors are doing or not doing. A good consultant will come up with ways that you can leap-frog them with your expanded web presence. (Tip: SEO utilizing current best practices provides fertile soil for growth. Most businesses simply aren’t doing it, or doing it right.)
4. Be sure to answer the question: “Are there any new products, services or offerings related to our core business that we can and should add?”
5. Make sure you’re focused on the right customer.
6. Identify your market positioning.
7. Think out of the box to identify all stakeholders and key influencers.
8. Interview a few of them
9. Develop your key messages – the most important ideas you want to convey consistently to your audiences.
10. Do your keyword research – identify the words/phrases people are actually using to search on line for products/services like yours. (Hint: Not necessarily the words you’d use to search for them).
11. Organize your site by developing a sample navigation. Be sure to include a blog if you want to drive maximum traffic to your site. Have your consultant recommend internal linking strategies to help users work efficiently through your site.
12. Decide: What existing content can be re-used? What content should be scrapped? What new pages do you need to develop?
13. Determine the level of control you want or need to have over your website. What edits do you want to be able to make in-house without tech assistance. We recommend having as much control as possible if you want to use your website to help grow your business.
14. Source a web designer/developer who works in technology platforms that will accommodate the level of control you desire.
15. Provide the navigation and all the guidance you’ve developed in completing the steps above to your web developer. It will help them prepare a realistic budget.
16. Write/develop the content for all of your pages – including all SEO information for each page, any photos, videos and other media you’ll want to use – and provide the content to the web developer.
17. Get into the design process and have fun with the visual.
18. Code the site in accordance with the provided SEO, content and linking strategies. In the case of website re-do’s, make sure to properly re-direct existing pages and to retain important backlinks to the site.
19. Test and tweak for usability.
20. LAUNCH!!
Emphasizing business and marketing strategy first in the web development process has never failed to yield new directions for our clients’ businesses.
The illustration “Dollar Sign in Space” is by DonkeyHotey under Creative Commons license.
Read Full Post | Make a Comment ( None so far )Web DIY: Why You Must Take Control of Your Site – And How to Do It
To Succeed in Online Marketing You Must Take Control of Your Website
I was in the mood for some music today. This post is about embracing new systems for managing your own website. Listen to the upbeat, funky instrumental Coulda, Shoulda, Woulda by The Crusaders with Joe Sample on keyboards. Hope that’s not us!
Today the way to reach customers, prospects and other key audiences is to connect with them where they are – Online. And to do that you must have the right web-based marketing tools. The days of calling the IT department or your webmaster to update your website are over. Marketing has changed forever. It’s moved online, too, and now has lots of moving parts that need to be integrated to be as effective as possible.
For that reason, it’s absolutely essential that you have control of your website. You need to be able to update it frequently, publish new content constantly, optimize your pages and content for search engines, add pages whenever you need to, create landing pages as destinations for respondents to email campaigns or social media site links.
For that matter, you need to be able to implement email campaigns from your site – and if you’re selling products and/or services you need to incorporate ecommerce, too. And don’t forget capturing the contact info for those who download your white papers, or subscribe to your blog.
Once you have those contacts engaging with you on your site, you need to be able to keep track of how they’re interacting with you over time so that you can keep offering content of value, convert them to customers, retain them and have them as brand advocates. You need integrated analytics so that you can track all of this – beginning with where traffic is coming from to begin with and which of your offers convert best.
So many companies are still trying to handle their online marketing piecemeal – and they’re losing opportunities – and precious time. If you don’t make online marketing efficient, it can be a voracious productivity gobbler.
I’ve written about this before, til I’m almost bored hearing myself say it. But we’re in an evolving process (I’ll say that again, too) and change – especially in times of change and innovation — never comes without repeatedly educating oneself and one’s audiences. So thanks for indulging my repetitions.
For those who are in marketing denial or just plain overwhelmed/confused, hopefully you’ll find some answers and a way forward in one of the online marketing systems that follow.
HubSpot
The good news is that there are more and more tools available all the time for online/inbound marketing education. Anyone who reads this blog regularly knows that I use HubSpot to manage and integrate my own inbound marketing efforts and that I am a HubSpot VAR.
HubSpot has received some fanfare lately as it launched its App Marketplace. There is a great deal of independent plug-in development going on at the present time to make HubSpot an even more robust option.
Adobe Business Catalyst
There are also other platforms. Of note is Adobe Business Catalyst, a hosted service available through professional website developers with modules for content management, email, ecommerce, CRM, blogging and a host of other online marketing activities – all connected to integrated analytics.
WordPress
WordPress offers a free hosted, templated blogging platform with limited plug-ins and customization at WordPress.com. Or you can download the far more customizable version at WordPress.org and host it with your own service provider. There are probably thousands of WordPress plug-ins and widgets that you can add to make a full-function website – or ecommerce site – using what was began as open platform blogging software.
Drupal and Joomla
These templated content management systems allow for some customization and also have numerous functionalities available via plug-ins. These are probably best for website DIY’ers who are a bit more tech-savvy than your average user.
Bottom line: If you’ve done nothing to update your website in the past two to three years, you’re undoubtedly not in control and in danger of falling seriously behind your competitors. If you take control now, you can get ahead!!
Read Full Post | Make a Comment ( 2 so far )Biz Lessons from Jazz: The Power of Listening, Nonverbal Cues, Storytelling and Respect!
George Cables, Jazz Pianist and Musical Story Teller
On Saturday evening, Jeff and I went into NY City to hear a classic jazz trio – piano, bass and drums — of the highest caliber at the intimate jazz room in the Kitano Hotel. The trio was led by George Cables on piano, who has played with everyone from Art Blakey to Sarah Vaughan to Sonny Rollins. He was joined by the best rhythm section in the business, Peter Washington on stand-up bass and Lewis Nash on drums.
That evening’s performance reminded me again why I love jazz. It is the single most intelligent and creative art form I’ve ever experienced – and when it’s melodic, rhythmic and it swings, it’s heaven on earth. At the highest levels, it demonstrates improvisational qualities that we can all seek to emulate and bring into our work lives. If we’re able to do that, we will surely elevate our business games.
Let me explain. I’ve heard many hundreds of live jazz sets over the years. Every once in awhile, one stands out as spectacular — beyond special. That happened on Saturday. The jazz musicians we heard this weekend have their skills honed and fine tuned to the max – as many of us do in our chosen fields. When they play their solos, their virtuosity is unmistakable. That’s job one for all of us: get our chops up.
It’s what they do in the ensemble environment that provides awesome lessons for business – and, in this political season, for government, too.
Listening
Peter Washington - Listening Enhances Playing
We observed the epitome of active listening. There was an intensity to it – although it seemed effortless. You could see – and hear the result of — the three listening to one another. It enabled them to pick up on a musical phrase played by one and allowed the others to echo it or bend it or transform it.
Do you think this level of listening could boost the results of corporate teams, small businesses and the US Congress? It’s not about what power I can gain by pushing my idea, but what we can all achieve together by listening to each other’s ideas to synthesize new and exciting solutions.
Non-Verbal Cues
There were also non-verbal cues: a nod, a gesture, fingers held up in a silent count. The trio picked them all up and used them to create a polished performance that has never before or will ever again be created. It was seamless and precise. It sounded like they were reading from a score, but they weren’t. They were playing from a basic set of chords and improvising on the fly.
It reminded me of a moment a while back at a meeting with a prospective client, the owner of a business. He had invited key staff members to join us and provide their input. When they got too far from his vision and tolerances, I saw his expression change.
I chose that moment to make eye contact with him to express that I was happy to engage with his staff, but that I recognized that ultimately he was the client and decision maker. In that brief instant, he and I communicated how we would proceed together.
Story Telling
In an hour of music, there was also a lesson in story telling. Several of the tunes were George Cable compositions. Original works by jazz musicians fill the jazz repertoire.
Young players feel compelled to follow in this tradition but don’t really understand what makes a great tune. They think that if they write a theme — a few notes — and improvise on those notes seemingly endlessly, they’ve composed a song worthy of recording. Not!
There is only a handful of musicians who are also great composers; whose songs, in my opinion, are worth recording. Dave Brubeck is one and George Cables is another. The reason they stand out is that they know how to tell a musical story.
Their stories are about something that we can relate to. They have a beginning, a middle and an end. Go to www.georgecables.com. You’ll spontaneously hear part of one of his compositions called Song for Helen. He wrote it for his life partner, a woman whose love saw him through a liver and kidney transplant. You’ve probably never heard it before. But you’ll want to hear it again. You’ll get what their relationship is about. We who create content need to keep story telling top of mind.
Respect
Lewis Nash and Other Great Jazz Players Have Respect for the Talents of Those They Play With and Their Own
The final business lesson from jazz in this post is that none of the above could happen without respect. It all started with musicians who respect one another’s talents and skills. Without that they could not have listened without ego, subjugating their own needs to what they could create as a group. Nor could they have trusted their nonverbal cues to be understood and acted upon.
The story telling part comes from self respect, which allows us to honestly communication our life experiences. I hope you enjoyed this story of a Saturday night out that led to some thoughts that could propel me into a more effective Monday.
What are your passions that give you lessons for your work life? And thanks for sharing one or two.
Read Full Post | Make a Comment ( 4 so far )Tuesday Tweets
Reviews of Tweets from My Twitter Timeline
Welcome to Tuesday Tweets for August 16, 2011 — where we take a look at tweets from my Twitter timeline for do’s, don’ts, best practices – and sometimes just for fun. Keep in mind that what we examine here is in no way personal. We’re all learning about building audiences online. In that spirit, if you disagree with my assessments, let me have it! I’m learning, too!
@TechCrunch TechCrunch DIY Device Mutes Your TV When Someone You Don’t Like Is Mentioned http://t.co/TkphmcD by @johnbiggs
If you want to stay on top of what’s going on in technology, following TechCrunch is a must. This tweet is the big one from TechCrunch, though; the one I’ve been waiting for. Finally someone’s invented a way that I the tube will mute itself when I’m lunching in front of the screen and a pharma ad comes on, complete with a long list of nauseating potential side effects. I’m already compiling my list of keywords to trigger the blessed silence.
@ItsCoachNick N Jones Budget Friendly Fashion Blogs http://t.co/0TFSZp6
This chick-friendly tweet from Nick Jones got me seeing visions of shopping bags dancing in my head. When I clicked the link it got me to a page with the right headline and a video that said, “The video is no longer available because the YouTube account associated with this video has been terminated.” How disappointing. L But then I saw a link that said, “read the rest of the story…” so I clicked. It did get me to a blog post with links to a few bargain fashion sites, but it seemed as though – even though the post date was today — the content was recycled on this news aggregator site as the post referenced Spring clothing in the stores andHollywoodawards show glam season. It was a bit confusing. Nice idea, but it’s a good reminder to check out what’s at the end of links before we tweet them.
@dragonblogger Justin Germino Challenge me in the Random Twitter Poetry game. Send me 1 word to use in today’s poem.
A few weeks ago in Tuesday Tweets I referenced @dragonblogger’s interesting idea of twitter-sourcing a poem – and stated at the time that it was unique and looked like it would be fun to play. Well yesterday I did. I sent the word ‘vision’. Here are the subsequent tweets and the results.
dragonblogger Justin Germino @elliebpr thanks for playing today’s poetry game.
dragonblogger Justin Germino Twitter poem finished today >> http://t.co/qjggJBq read and share @elliebpr @rajanbalana @opinionatedant
The Climb is a poem about climbing the corporate ladder but doing so any way possible even at the expense of integrity or honor. This poem was inspired by the 10 random submissions (in bold) provided by the following Twitter players:
@ptaylor98 (enthusiastic), @eileencan (peck), @techwork_dk (Monday), @laraca44 (softly), @sweetnote (fiducia), @alanhbush (cacophony), @elliebpr (vision), @rajanbalana (crystal), @opinionatedant (quest), @wordzeal (salacious)
Word Definitions:
Fiducia means trust, faith
The Climb
Monday‘s crystal vision
salacious quest of life
you softly peck your way
silently over the cacophony
Enthusiastic measures pay off
corporate ladder with sawed rungs
caring not for loss of fiducia
as long as you reach the top
Poem by Justin Germino
@elliebpr recommends you follow @dragonblogger who does this out of his passion for poetry. I was pleased to join the others to contribute to his creative ‘vision.’ No corporate ladders at all cost for me!!
Come on and send me some of your favorite tweets!!
The recently adopted Tuesday Tweets graphic is from Freshalex Online under Creative Commons license.
Read Full Post | Make a Comment ( 2 so far )Ticked Off on Twitter: How Not to Thank Me for Following
Need I Say More?
People use Twitter in different ways. Some go for volume. Get as many followers as possible. This is often part of a monetization strategy and utilizes some automation program or builds from following others’ lists, which is fine.
I’ve made the decision to build a smaller community on Twitter based on mutual interests and the ability to gain and add value. My community is focused on two groups: other marketing professionals and small-to-mid-sized businesses (SMBs), the kind of companies that my business serves.
Perusing my Twitter stream gives me access to information about my profession and my target audiences that I might not ever connect with otherwise. It’s a great listening station. It also affords me the opportunity to give back information and experience-based knowledge, as well as to engage with people who may be able to refer business or to hire me directly. The way I approach Twitter and other social media is in exactly that order.
Before I follow someone, I check their profile to be sure they meet the above criteria. When someone follows me, I also check their profile before following back. Before I thank someone for following me, I check their profile so that I can reference something specific about them that I’m interested in knowing more about or that we share in common.
That’s one of the benefits of cultivating a smaller group of followers. You can get to know them over time. I recognize almost everyone in my Twitter stream and have a good idea of the kinds of information they’ll share or be interested in.
So what ticks me off? Automated ‘Thanks for following’ direct messages. They’re cold and impersonal to me. I feel this way: Why bother thanking me at all? You don’t really care about who I am or what I can share with you. You just connected with me based on some keyword to build your followers. It’s about you…not us. If you are going to thank me, at least make it for the right thing.
I especially hate it when the auto DM contains a further ask: Thanks for following. Now connect with us on Facebook, too, or visit our website, or check out how we can make you a million online with our great software. It reminds me of how annoyed I used to get when I’d drive two hours to visit my dear, departed grandmother and the first thing she’d say to me when I got out of the car wasn’t, “Hello, darling,” but, “So when are you going to come again?”
Call me old fashioned, but I like the idea of community and getting acquainted first. Let me know why you’re looking forward to following each other and I can better deliver on my end of the bargain!
How do you use Twitter? How do you feel about auto DMs that say thank you and sell you more at the same time?
Image ‘Get 4100 Twitter Followers for $12.95″ is from redplasticmonkey under Creative Commons license.
Read Full Post | Make a Comment ( 8 so far )Smaller Companies: Keep Marketing Through Adversity
Keep Your Marketing Engines Running!
Every time we hit a moment when the stock market crashes – or worse, fluctuates wildly – it’s predictable that smaller businesses will instantly turn off their marketing engines.
This is just as short sighted as selling off stocks the day of the crash and similarly forfeits the upside. The smartest investors and financial advisors, like my networking partner Pat Morrow, who runs a private wealth management practice at Morgan Stanley Smith Barney, are exploring the current landscape for opportunities for their clients. And they’re finding them, too.
On the marketing side, I’m similarly engaged. In this environment, it makes sense that if our competitors panic and stop promoting their businesses, we stand to pick up market share.
The reason that I like Inbound Marketing is that it’s possible to create great efficiencies. Does it take time and money resources? Of course. But if cash flow becomes a problem, or if business slows down a bit, it gives you time to take on some of the marketing tasks that you might otherwise outsource. Pay only for what you can’t do yourself.
Even though I sell marketing services to businesses like yours, I can empathize with you. I’m in the same small business boat. Limited time. Limited resources. But today I took some time to build an email marketing campaign to my opt-in list giving them some reasons to consider Inbound Marketing and my services in an uncertain economy.
My Hubspot content management system allowed me to do this without any assistance. As far as I’m concerned it was a cost effective use of my time. When I got back from some meetings late this afternoon, I sat down and wrote this blog post, which will bring traffic to my site and help me engage with my audiences.
I have no intention of cutting back my marketing efforts. I’m happy to invest to get my company in front of opportunities that will help me build through these uncertain economic times. And I don’t mind putting in some sweat equity.
What can you contribute to your own marketing efforts? Farm out less. But don’t stop marketing.
Image by Nathan E Photography Under Creative Commons License
Read Full Post | Make a Comment ( 3 so far )How to Move Clients from Old Marketing to New: Synthesize!
Jose James Synthesizes the Old and The New Jazz
I read a recent study revealing that only a small percentage of small businesses are using social media and other online tools for their marketing. Of those who have used or are using online marketing, even a smaller fraction considers the new tools essential.
These statistics support what I’ve been recognizing anecdotally as I speak with small businesses about inbound marketing and new online marketing tools. There’s indeed a resistance to adopting these new methods, even though there’s plenty of evidence that online is where potential buyers are already looking for products and services these days.
I’ve been chalking up this phenomenon of reticence to a need for more education. And I still believe this is true. But a personal experience I had this past weekend triggered another thought: The way to encourage adoption of the new is to synthesize it with familiar experiences and expectations.
Here’s what happened. Jeff and I attended the annual jazz festival at Caramoor, a marvelous summer music venue outside New York City.
The first artist on the bill was a wonderful guitarist from Cuba, Juan Carlos Formell, with a group called Johnny’s Dream Club. All of the tunes were new to us and sung in Spanish. They also shared an enervating sameness of tone and tempo, so although the music was beautifully played, at the end of the set we were happy to move on.
The next set brought James Farm to the stage, a group of fine young players led by the saxophonist Joshua Redman, son of the legendary Dewey Redman and now becoming a legend in his own right. The program notes asked that we, “keep an open mind,” for an hour of original music composed by members of the band. That meant another hour of nothing familiar and in a musical style that had Jeff, a musician and drummer, complaining that he couldn’t even tap his toes or bop his head to it.
We were expecting more of the same in set three, to be performed by a vocalist Jose James, who apparently has been around for awhile, but who neither of us had heard before. The program notes cited his influences, which included Prince, hip-hop, electronica, spoken word jazz and avant garde poetry in addition to jazz standards.
I can’t wait to hear Jose James again and will go to some trouble to seek him out. First of all, he has a marvelous baritone voice, reminiscent of the late Johnny Hartman who recorded an iconic album with the great jazz saxophonist John Coltrane. In fact, Jose James is reviving that collaboration on a tour with former Coltrane pianist McCoy Tyner.
That said, the set was anything but a re-churn of the past. James synthesized all of his contemporary influences with historic expectations of a swinging jazz set to create one of the freshest hours of music I’ve heard in a long time. It was fun to hear street rhythms applied to standards.
His love of spoken word makes him an innovative scat singer qualified to grab the baton from none other than my all time favorite jazz singer, Mark Murphy, who is almost 80 now and whose artistry I’ve shared on this blog – beginning with the second post back in 2009 where you can hear him. The set included covers of well-known R&B tunes, which helped carry us along into less charted waters – an original or two with hip-hop riffs.
During the set, the familiar and the new brilliantly synthesized into something so appealing and energizing that we wanted to embrace it. As I approach existing clients and new prospects about the benefits of applying new marketing approaches to meet their business goals, you can bet that I’ll be referencing marketing basics that still provide a solid foundation for what’s now and what comes next.
How are you synthesizing past and present techniques to motivate wider acceptance of today’s marketing tools?
Read Full Post | Make a Comment ( 4 so far )More on Networking: The Power of Connecting Others
Be the Connector of Others in Your Network
What’s more powerful than re-tweeting someone’s tweet or answering 1000 questions on LinkedIn? What will build relationships faster than the speed of light?
Connecting people to each other.
If you listen carefully to what people in your online and offline networks are trying to achieve, you’ll think of people in your network who would be a good fit for them. Make the introductions proactively.
You’ll be surprised at the results, not the least of which will be deeper relationships with the people you connect.
I had a few examples of that today, which reminded me to share the thought with you.
How have you benefited from connecting people in your network with each other?
Image from Jeff Sandquist Under Creative Commons License.
Read Full Post | Make a Comment ( 3 so far )« Previous Entries
New PR Words - and Music! 